2 Jobs in York, PA
Sapio Sciences LLC is Hiring an Application Support Engineer Near York, PA
Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
Sapio's products are created from one platform - the Sapio Platform - a configurable no/low-code, science-aware laboratory informatics platform powered with built-in scientific and AI tools. Sapio's three core products are Sapio LIMS (Laboratory Information Management System, Sapio ELN (Electronic Laboratory Notebook), Sapio Jarvis (Scientific Data Cloud), and Sapio ELaiN (Electronic Laboratory Artificially Intelligence Notebook).
Sapio's business is optimally positioned in a high-growth market where regulators and customers are emphasizing data quality, data access, compliance, and taking advantage of the latest advancements in AI, making it easier for scientists, lab and informatics professionals to accelerate novel science.
Position SummaryAs a Customer/App Support Engineer, you will be responsible for providing technical assistance and support to customers regarding the company's products and services. The role involves troubleshooting technical issues, resolving problems, and ensuring customer satisfaction.
Essential Responsibilities:
- Provide technical support to customers via various channels (phone, email, chat, etc.) to resolve application, and system-related issues.
- Diagnose and troubleshoot complex technical problems, identify root causes, and implement effective solutions.
- Maintain in-depth knowledge of the company's products, services, and technical specifications.
- Resolve customer reported issues within published Service Level Agreement commitments.
- Create and maintain comprehensive documentation, knowledgebase articles, and troubleshooting guides.
- Collaborate with cross-functional teams, such as Customer Success and DevOps, to escalate and resolve complex issues.
- Analyze customer support data and identify trends, areas for improvement, and potential product enhancements.
- Stay up-to-date with the latest technologies, industry trends, and best practices related to customer support and technical troubleshooting.
- Contribute to the continuous improvement of support processes and procedures.
- Bachelor's degree in computer science, Information Technology, or a related technical field, or equivalent experience.
- Several years of Life Sciences experience working within a Lab (preferably introducing new IT solutions)
- Several years of experience with configuring either LIMS or ELN or similar software.
- Proven experience in a customer support or technical support role.
- Strong technical knowledge and troubleshooting skills in cloud-based solutions and environments.
- Familiarity with customer support tools, ticketing systems, and remote desktop applications.
- Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.
- Strong desire to provide excellent customer service and exceed customer expectations.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical customers.
- Problem-solving and analytical skills, with the ability to think critically and logically.
- Self-starter who is happy to learn from colleagues.
- Focused on activities that add value and avoiding those that do not.
- Determined and persistent.
- Maintain the highest standards of integrity and respect for coworkers, customers and prospects.
- Annual bonus plan
- Competitive medical, dental, vision, STD, LTD, Life and AD&D insurance
- PTO and paid holidays
- Pension match
- Commitment to further education
- EAP
- Free drinks and snacks
- Team-building events
Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.
Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
Job Summary
Full Time
Software & Cloud Computing
$44k-61k (estimate)
06/01/2024
06/23/2024
sapiosciences.com
YORK, PA
25 - 50
2004
KEVIN CRAMER
<$5M
Software & Cloud Computing
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About Sapio Sciences LLC
Sapio Sciences' Exemplar Seamless Informatics Platform provides Lab Management (LIMS), Electronic Lab Notebooks (ELN) and Scientific Data Management (SDMS) software. Manage your laboratories, notebooks, and scientific data from one centralized hub. Lab Information Management System (LIMS): Effortless Workflow Tracking Laboratories that want to track their lab processes effectively will benefit from our cutting-edge web-based Laboratory Information Management System (also known as a LIMS system). This software was built specifically to enable easy configuration of easy to use workflows to accur ...
ately track all your materials, instrument and other pertinent workflow data. Because it is web-based LIMS software, you can access it anywhere without help from your IT department. Sapio supports quick creation of any workflow while also offering 6 specialized workflows on its LIMS system: Research LIMS NGS LIMS Clinical LIMS Histopathology LIMS Bioanalytical LIMS Stability LIMS Electronic Lab Notebook (ELN): Evolving Lab Collaboration Scientists can effortlessly build their experiments in an intuitive interface that allows them to track their experimental data, including supporting efficiency with its science-based widgets. Exemplars Electronic Lab Notebook Software breaks new ground in supporting effective collaboration, enabling numerous scientists to ideate and work on the same experiment at the same time while also supporting chat and discussions threads. Exemplar Seamless: Driving Lab Efficiency Exemplar Seamless is the informatics foundation of our ELN and LIMS software. A fully cloud-hosted platform, it breaks new ground in its breadth of functionality and ease of data and process configuration. Exemplar also includes best in class searching, data visualizations and analytics in a single integrated platform all reachable through its intuitive, responsive, web-based user interface.
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The job skills required for Application Support Engineer include Troubleshooting, Customer Service, Technical Support, Problem Solving, Computer Science, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Engineer positions, which can be used as a reference in future career path planning. As an Application Support Engineer, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Engineer. You can explore the career advancement for an Application Support Engineer below and select your interested title to get hiring information.
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