Reports To : Business Office Manager

Summary : The Concierge serves as an ambassador to the community and supports the Business Office Manager in meeting his / her responsibility for overall administration of the community.

All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.

Essential Functions :

• Provides positive first impression to all who enter the community
• Answers and screens all incoming telephone calls in a courteous and professional manner, Routes calls and takes messages, as appropriate
• Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to sign in at reception desk.

Notifies residents of visitors, Instructs resident’s visitor according to resident’s instructions.

• Receives and processes mail for community staff. Accepts all outgoing mail / packages.
• Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.
• Maintains and updates log of all emergency phone numbers. Keeps log at front desk.
• Maintains and updates emergency contact information on each resident. Keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff wearing beepers as necessary.
• Takes RSVPs for special functions as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and pass on to maintenance.
• Performs other duties as necessary.

Compliance & Safety :

• Follows emergency procedures
• Understands the safety practices and procedures.

Communication :

• Communicates effectively with supervisor and other staff
• Advise supervisor and appropriate manager in any changes in physical and mental health of resident immediately.

Education / Experience / Licensure / Certification :

• High School Diploma required
• Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities.

Considerable initiative and judgment is also required.

• Must have word processing and clerical skills.

Physical Requirements :

• Physically able to bend and reach.
• Physically able to sit for extended periods of time

Miscellaneous :

• Requried to work weekends and holidays as assigned
• May be required to work on shifts other than the one for which hired
• May be required to work extended hours up to 16 hours per day
• Subject to exposure to infectious waste, diseases, conditions, etc. including HIV, AIDS and Hepatitis B & C viruses
• Could be subject to hostile and emotionally upset residents due to mental status
• Background, criminal and drug test required
• Could be asked to submit to random drug test during employment

Last updated : 2024-06-03