Great benefits:

• Company paid medical/dental/vision/life/long-term disability insurance for the employee
• Earn Paid Time Off (PTO) from first day/use after 90 days
• 401k w/100% Company match up to 6% and fully vested after 1 year
• Voluntary additional life/short term disability/illness/accident insurance available
• Employee Assistance Program

Job Summary: Responsible for promoting the success of the Player’s Club by assisting customers through the member process and explaining the benefits of membership

Key Responsibilities

1. Encourages new guests to become members of Players Club.

2. Enrolls new guests into Players Club.

3. Redeems points for Players Club members.

4. Makes point adjustments as necessary on a qualifying basis.

5. Issues casino complimentary items on a qualifying basis.

6. Walks the floor to promote those who do not have a Club card and assists customers in the correct usage.

7. Recognizes potential high end patrons and encourages them to join Club Wyandotte.

8. Communicates promotional, special events and point structure to all guests.

9. May assist marketing with the execution of promotions and events.

10. Adheres to the system of internal controls – policies and procedures.

11. Resolves inquiries and complaints from patrons.

12. Operates as an emergency Pull/Count Team member as required.

13. Performs additional duties and responsibilities as necessary or assigned.

Education/Experience/Qualifications

Educational/Experience: High School diploma/GED. Customer service experience preferred.

Must have the ability to obtain and maintain a Wyandotte Nation Gaming License.

1. Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members to be available for evenings, weekends, holidays, and special events. A typical workweek and normal work schedule may vary based on business needs and may include scheduled shifts.

2. Must excel at customer service.

3. Basic computer skills, Internet Explorer, Microsoft office (PowerPoint, Work, Excel).

4. Ability to read, write and understand English.

5. Ability to work a flexible schedule based on business demands.

6. Ability to communicate effectively with co-workers, management, and guests.

7. Must have a friendly, outgoing personality.

8. Maintain a professional demeanor in a high stress environment.

9. Maintains an even temper and is friendly and positive with others. Demonstrates good judgment, has positive interactions with co-workers and customers. Treats others with respect and dignity.

10. Must be able to push and lift weight up to 25 pounds.

11. Must be able to work in areas containing high noise levels, secondary smoke and blinking lights.

Job Type: Full-time

Pay: $14.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Application Question(s):

• Schedule is as follows: Monday/Tuesdays: Off; Wed/Thurs/Sun: 3:45pm-12:15am; Friday/Saturday: 5:45pm-2:15am. This is the closing shift and must be able to work this schedule. Keep in mind it can fluctuate to Casino hour needs but this would be your schedule unless Casino needs changed. Would you be able to work the schedule above?
• Have you ever been employed by River Bend Casino and Hotel?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person