7 Jobs in Wrangell, AK
SouthEast Alaska Regional Health Consortium is Hiring a Patient Experience Representative Near Wrangell, AK
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions And Accountabilities Of The Job
- Provides support to patients, visitors, and the public by assisting customers, family members and visitors in a professional manner and helping determine needs. May function as the first point of contact for directing patients to medical and health related services, depending on facility needs.
- Answers questions about SEARHC providers and locations; serves as a resource person and provides accurate information and directions regarding SEARHC locations and services.
- Ensures Customer/Patient satisfaction by assisting with patient satisfaction surveys and managing patient complaints, grievances, and compliments. Complaints and grievances will be managed as outlined in SEARHC policy.
- Performs regular rounds to gauge customer satisfaction and offer support as needed. Relays information to appropriate staff.
- Supports customer service/patient experience goals and initiatives by serving as a liaison between the Patient Experience Division and other departments or divisions. This can include attendance and active participation in various meetings and/or committees as requested.
- Provides transportation to and from SEARHC facilities, as appropriate and as needed based on location. Keeps a log of transport.
- Other duties as assigned.
- This position does not require supervisory responsibilities.
- High school diploma or equivalent – required
- Valid Driver’s License and able to meet insurability requirements - required
- Commercial driving experience/license - preferred
- Two years’ experience in customer service experience – required. An equivalent combination of relevant educational and/ or training may be substituted for experience.
- Knowledge of customer service concepts and practices
- Knowledge of medical terms and practices.
- Knowledge of privacy rules and regulations
- Knowledge of Tribal Healthcare systems
- Knowledge of local and regional community resources and how to access them
- Knowledge of the local road system
- Knowledge of customs and values of Alaska Native Peoples
- Skills In conflict resolution
- Skills with being effective with oral and written communication
- Ability to apply common sense understanding in order to carry out written and oral instructions.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to have a sense of courteous and respectfulness when working with patients.
- Able to work independently or as a team member
- Able to establish personal boundaries
- Ability to travel to other SEARHC locations
Position InformationWork Shift:OT 10/40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Job Summary
Full Time
Ambulatory Healthcare Services
$45k-60k (estimate)
05/24/2024
06/11/2024
searhc.org
SITKA, AK
500 - 1,000
1975
Private
MAHAMMAD QURESHI
$200M - $500M
Ambulatory Healthcare Services
Related Companies
The job skills required for Patient Experience Representative include Customer Service, Written Communication, Patient Satisfaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Representative positions, which can be used as a reference in future career path planning. As a Patient Experience Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative. You can explore the career advancement for a Patient Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Representative job description and responsibilities
Schedules patient appointments for designated departments.
03/05/2022: Boston, MA
They may collect data on patient encounters and consumer satisfaction.
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Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.
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Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.
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Interviews patients and/or their representatives.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Representative jobs
High School Diploma/GED.
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Previous experience with an electronic health record or medical office software preferred.
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Proven work experience as a Patient Service Representative or similar role.
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1+ years of admissions, scheduling, or business office experience.
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Knowledge of Medical Terminology.
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Step 3: View the best colleges and universities for Patient Experience Representative.
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