JOB DESCRIPTION

Full service Facilities Maintenance Company based in Woodridge, IL - Providing brand protection through facilities renovation, maintenance and repair. Accepting applications for the full-time position of Service Coordinators

Service Coordinator

Description: Organizing and managing work orders for retailers across the US and Canada.

Resicom is a top provider of 24/7 commercial maintenance services, specializing in serving retailers across the US and Canada. Our clients appreciate our efficiency, effective organization, and strong communication. We are experts in optimizing facility maintenance.

Benefits:

At Resicom, we prioritize our people and their growth, providing competitive pay, a supportive work environment, and ample opportunities for advancement. With over 60% of our managers having started in this role, it serves as a valuable stepping stone for a fulfilling career with us.

• Medical insurance
• Paid holidays and time off
• 401(k) with company match
• Recognition and rewards 

Responsibilities:

We are looking to hire Service Coordinator for multiple shifts. You’ll utilize our work order management system to dispatch and schedule technicians, meet customer commitments, and ensure accurate work order records. Communicating well is key - with clients, their locations, our vendors, and our internal team.

As a Service Coordinator, your role is all about building strong relationships with our valued clients and vendors. You'll ensure smooth, timely communication and timely updates by utilizing various channels such as customer portals, email, texting and verbal communications.

You’ll also:

• Draft and submit accurate quotes for service requests
• Assess and dispatch skilled technicians or subcontractors based on request details and location
• Provide detailed status updates and documentation to keep clients informed
• Manage purchase orders and negotiate rates with subcontractors, addressing billing discrepancies as needed

Requirements:

Successful candidates for this role care about client satisfaction, are highly organized and skilled communicators. They follow the process to ensure clients receive excellent service consistently.

• A productive work style
• Prioritize well with a strong desire to meet deadlines
• Persuasive 

Skills General Requirements:

• High School Diploma / GED or higher
• 3-5 years of proven work experience as a dispatcher, customer service, logistics, or other related field
• Working knowledge of spreadsheets and internet applications
• Excellent written and verbal communication skills
• Typing 40 wpm
• Experience with Apple technology a plus

Performance Measurements:

• Productivity
• Client Satisfaction
• Helpfulness to team
• Quality of communication

Salary for the Service Coordinator position at Resicom: $38,000-$42,000 based on experience. Weekend/off-hour shifts earn additional shift differential.