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Customer Support Associate
$41k-52k (estimate)
Full Time 1 Week Ago
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Orbus Visual Communications is Hiring a Customer Support Associate Near Woodridge, IL

Job DescriptionOrbus Visual Communications® is North America’s largest producer and manufacturer of visual communications products and solutions for workplace interiors, retail environments, tradeshows and events. We help our customers communicate visually and build their brands. Brands within the Orbus Visual Communications group include The Exhibitors' Handbook®, The Promo Handbook™, Nimlok®, Fabric Images®, SEG Systems & Services®, and SignPro Systems®.
Headquartered in Woodridge, IL, we are a visual communication disrupter providing products and services to help speak a company’s brand and vision!
We are looking for a Customer Support Associate with fantastic communication, interpersonal, and organizational skills. Our company provides the opportunity to thrive in a creative dynamic environment with plenty of room for growth! Are you looking to get your career off the ground and running? Orbus gives you the chance to succeed and work with likeminded individuals. If you enjoy an innovative forward-thinking environment, this is for you!
  • Starting pay is $18.00/hr. with potential for $20.00 after 90 days
  • Schedule: 9:00 am - 5:30 pm
  • Work Setting: In office
Customer Support Associate responsibilities include but not limited to:
  • Communicating with Customers via Phone, Email and Live Chat to answer their questions
  • Order processing and management, checking product inventory, and working with other departments to ensure customer expectations are being met.
  • Supporting post sale needs, such as warranty claims and returns
Qualified candidates should have the following:
  • At minimum, Associate degree (A.A.) or one year related experience
  • Proficiency in Microsoft Office
  • Ability to Type, 40 words per minute
  • Qualities that make a successful Associate:
  • Organized and detail oriented
  • Manages time effectively
  • Can multitask and work in a fast-paced environment
  • Team player attitude
  • Excellent Verbal and Written Communication Skills
The next step after submitting your resume, and requirement in the process, is to complete a Culture Index survey which will take less than 7 minutes. Simply copy and paste the following link into your browser, press enter and click on the Customer Support Associate job:
https://go.cultureindex.com/s/T3R6E8L27J
Company DescriptionOrbus Visual Communications® is a market-leading group of brands in the United States and Canada that specialize in the manufacture and production of portable, modular, and custom displays used in events, exhibits, retail, and workplace interiors.
Brands within the group include The Exhibitors’ Handbook®, Promo HandbookTM, Nimlok®, Nimlok Canada, Fabric Images®, SEG Systems & Services®, Ultima® Displays Canada, and SignPro Systems®.
Orbus’ supply and manufacturing operations reside in Chicago, Las Vegas, Charlotte, and Toronto. For more information, visit www.orbus.com.
Make sure to visit our Career Center for a full list of employment opportunities: https://www.orbus.com/about-us/careers
Orbus Visual Communications® is a market-leading group of brands in the United States and Canada that specialize in the manufacture and production of portable, modular, and custom displays used in events, exhibits, retail, and workplace interiors. Brands within the group include The Exhibitors’ Handbook®, Promo HandbookTM, Nimlok®, Nimlok Canada, Fabric Images®, SEG Systems & Services®, Ultima® Displays Canada, and SignPro Systems®. Orbus’ supply and manufacturing operations reside in Chicago, Las Vegas, Charlotte, and Toronto. For more information, visit www.orbus.com. Make sure to visit our Career Center for a full list of employment opportunities: https://www.orbus.com/about-us/careers

Job Summary

JOB TYPE

Full Time

SALARY

$41k-52k (estimate)

POST DATE

06/05/2024

EXPIRATION DATE

08/03/2024

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If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Associate job description and responsibilities

Understand customer requirements so as to provide appropriate clarifications and solutions.

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Route and direct customer requests to appropriate personnel.

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Work within various teams to ensure outstanding customer service.

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Develop professional relationships with ongoing customers through excellent customer service.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Associate jobs

To save time on responding to common questions, Freshdesk lets support reps create canned responses.

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Listen attentively and actively.

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Take ownership and responsibility.

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Attending training sessions to grow knowledge of products and to develop customer service skills.

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Maintain broad knowledge of customer products and services.

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Step 3: View the best colleges and universities for Customer Support Associate.

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