Black Diamond Group, Inc. is a retail, wholesale footwear, and accessories company that focuses on lifestyle, work, tactical, fire, and occupational spaces. The company has owned brands and licensed brands including Black Diamond, BD Protective Equipment, Carhartt (footwear license), and Oliver Thomas. The company is known for excellence in brand development and customer relationships, as well as supply chain expertise.

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

1. Monitor daily inbound and outbound electronic (EDI) transactions; process all exceptions in a timely manner and determine root cause. Check for and resolve VAN errors.

2. Ensure data flow among 3PL, customers and EDI vendors is accurate and timely and services the needs of each stakeholder.

3. Proactively confirm 810 transactions are received successfully by the account, ensuring Invoicing to Payment cycle has commenced.

4. Reconcile all EDI exceptions and discrepancies.

5. Effectively communicate daily with various stakeholders, including internal departments, our accounts (retailers/wholesalers) and third-party vendors/partners in a respectful and productive manner. Work through questions and issues, proactively automate processes where possible, and ensure open items are resolved in a timely manner.

6. Execute on-boarding process for all new EDI trading partners and connections, facilitating modification and mapping updates as required. Manage the expectations of all stakeholders by proactively and clearly communicating project parameters, projected completion dates, and status updates in a timely manner. Continuously work to improve the overall EDI customer onboarding process.

7. Oversee and direct Trading Partner (TP) Connections.

8. Establish and maintain process flow documentation and training manuals for the performance of the EDI function.

9. Provide thought leadership and support the development, testing, and implementation of EDI application interfaces for accounts.

10. Collaborate with 3rd party partners to craft ideal system solutions that meet business needs for EDI & catalog.

11. Develop a deep understanding of the business to effectively identify and address critical issues.

12. Partner with and assist in the management of SaaS Vendor (LogOn Business Systems) and the new ERP (NetSuite)

Qualifications

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Bachelor’s degree in business, operations, IT, or a related field

2. 5 years of relevant technical experience with EDI, order management processes and systems

3. Proficiency with retail (850, 856, 810, 846, 852 & others) and DC (940, 945, 861 & 180) transactions

4. Experience successfully working with 3rd party EDI Vendors such as GXS, SPS Commerce, Commerce Hub, Rithum (Dsco), Vendornet, OpenText Lens and Cartographer

5. Working knowledge of NetSuite, including technical understanding of system structure is a plus

6. Expertise in MS Excel required – Including Pivot Tables and VLookups

7. Fluency in MS Office Applications, Networked Printers, Server Connectivity

8. Project Management background/certification is highly desirable

9. Exceptional planning, strategy, project management and organizational skills to manage multiple data driven projects simultaneously in a fast-paced environment

10. Demonstrated proficiency to relate, navigate and explain technical information effectively

11. Excellent communication (verbal/presentation) and interpersonal skills required

12. Strong analytical and problem-solving skills

13. ERP conversions and implementation experience is highly desirable

Physical Requirements

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee will sit for long periods of time, and may use repetitive wrist and hand motions involved in typing and data entry. Specific vision abilities required by this job include close vision and color vision. Employee will have close visual contact with a computer monitor constantly.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Relocate:

• Woburn, MA: Relocate before starting work (Required)

Work Location: Hybrid remote in Woburn, MA