Position Summary:

Responsible for selling golf shop merchandise to customers, handling cash and credit transactions, answering phones, interacting with patrons, and providing information and handling request and complaints with a positive attitude and in a friendly, professional manner. Assists with inventory control, maintains the cleanliness of the golf shop and ensures the merchandise displays are properly stocked and organized.

Essential Duties and Responsibilities:

· Be fully knowledgeable of golf shop merchandise, instructional programs, and course events. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs. Assist customers with signing up for events and programming.

· Collect money or process credit cards, record sales transactions and issue receipts for all merchandise sales, greens fees, cart/pull cart rental fees, and club rental fees.

· Answer phones, maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Take messages for patrons who may be on course.

· Interact with guests in a congenial and professional manner. Assist patrons with information regarding tournaments, special events, club activities, policies, etc.

· Assist in packing and/or unpacking inventory, arranging and displaying golf shop inventory. Assist with physical inventory at month end in accordance with inventory procedures.

· Ensure that the golf shop and clubhouse are maintained per Company cleanliness and appearance standards.

· Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.

· Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.

· Perform other duties as appropriate.

Qualifications:

· High school diploma or equivalent.

· 1 year experience in golf shop and/or customer service/retail sales environment preferred.

· Demonstrated quality written, verbal, and interpersonal communication skills.

· Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.

· Positive attitude, professional manner and appearance in all situations.

Supervises:

· Outside Services Attendants

· Starters

Classification:

Part-time or Full-time, Seasonal, Hourly, Non-Exempt

Job Types: Full-time, Part-time, Seasonal

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)
• CPR Certification (Preferred)

Work Location: In person