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Fairway Leasing, LLC dba Aaron's Sales & Lease Ownership
Winchester, KY | Full Time
$84k-113k (estimate)
1 Day Ago
Fairway Leasing, LLC dba Aaron's Sales & Lease Ownership
Winchester, KY | Full Time
$84k-113k (estimate)
1 Day Ago
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Customer Account Manager
$84k-113k (estimate)
Full Time | Business Services 1 Day Ago
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Fairway Leasing, LLC dba Aaron's Sales & Lease Ownership is Hiring a Customer Account Manager Near Winchester, KY

At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today!
ReportingReports directly to the General Manager
Primary Responsibilities
  • Manage the collections process
  • Counsel customers to gain timely lease/merchandise renewals
  • Confirm customer identification, collect money and obtain customer signatures on lease agreements
  • Contact customers who have not renewed merchandise agreements
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Maintain customer contact over the phone and through home visits
  • Update customer information and maintain accuracy
  • Achieve monthly account goals
  • Review and close lease agreements with customers
  • Act as a key holder as necessary
  • Facilitate returns in collaboration with General Manager
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned
Qualifications/Requirements
  • High energy, competitive leader
  • Two years of retail, restaurant, or related management experience
  • Two years of college or military preferred
  • Ability to relocated desired
  • Excellent interpersonal relationship skills for daily customer contact
  • Strong telephone manners
  • Neatly groomed, professional appearance
  • Valid driver's license
  • Strong technical skills or working knowledge of electronic products
  • Routinely lifting, loading, and "dollying" merchandise 50-300 pounds
  • Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing
We Offer
  • Extensive Training Programs and Excellent Potential for Upward Mobility
  • 5 day work week with ALL Sundays off!
  • Hourly wage Bonus & Commission opportunities
  • Medical, Dental, Vision, & Life Insurance benefits
  • Matched 401K plan after 1 year
  • Paid Time Off
  • Paid Holidays
  • Employee Purchase Discounts
  • Referral Program

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$84k-113k (estimate)

POST DATE

05/28/2024

EXPIRATION DATE

06/12/2024

WEBSITE

fairwayleasing.net

HEADQUARTERS

CORBIN, KY

SIZE

50 - 100

FOUNDED

2004

CEO

KIMBERLY JACOBS

REVENUE

$5M - $10M

INDUSTRY

Business Services

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About Fairway Leasing, LLC dba Aaron's Sales & Lease Ownership

Fairway Leasing, LLC is an independently owned and operated franchise of Aaron's, Inc, operating stores across the Commonwealth of Kentucky serving over 39 counties and 14,000 customers. Franchise Principal, Todd Wilkins, started Fairway Leasing in 2004 and opened his first store in Somerset, Kentucky on April 8, 2005. Fairway Leasing has grown to 16 store locations throughout the state and an operational support (HQ) office in Northern Kentucky. Our mission at Fairway Leasing is simple: "Build relationships and improve lives by delivering ownership of great products through caring people."

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The job skills required for Customer Account Manager include Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Manager. Select any job title you are interested in and start to search job requirements.

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Fairway Leasing, LLC dba Aaron's Sales & Lease Ownership
Full Time
$84k-113k (estimate)
1 Day Ago
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The following is the career advancement route for Customer Account Manager positions, which can be used as a reference in future career path planning. As a Customer Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Manager. You can explore the career advancement for a Customer Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Account Manager job description and responsibilities

A good Account Manager must be customer focused to build trust with customers.

01/24/2022: Baton Rouge, LA

Manage the collections process while acting as a customer counselor by discussing benefits of timely lease agreement renewal payments.

01/17/2022: Tuscaloosa, AL

Providing technical support to customers before and after-sales.

02/18/2022: La Crosse, WI

Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.

03/10/2022: Huntington, WV

The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.

02/14/2022: Rochester, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Account Manager jobs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

02/02/2022: Rock Hill, SC

Schedules customer meetings and travels to customer locations as required.

02/11/2022: Lowell, MA

Think about the skills needed to handle an angry customer.

02/09/2022: Biloxi, MS

Establish a dynamic team, and restructure as appropriate.

02/10/2022: Albany, NY

Upsells should align with customer goals.

01/04/2022: Norfolk, VA

Step 3: View the best colleges and universities for Customer Account Manager.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College