1 Job in Wilmington, IL
ABM US is Hiring a Warehouse Lead Near Wilmington, IL
- Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
- Demonstrate capability and interest in training others.
- Can be relied on to train service technicians and trainees.
- Teach other technicians how to solve problems without solving the problem for them.
- Keep technical knowledge up to date regarding equipment and concepts.
- When presented with a problem, know what to do, and why, and whether to repair or replace.
- Search out and read applicable manuals and online sources.
- Belong to and take advantage of technical organizations to improve technical knowledge.
- Demonstrate capability of a handling heavy workload of calls
- Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
- Follow point-by-point troubleshooting guides to find faults in a short period of time.
- Avoid needless callbacks by checking complete system before leaving the job.
- Check safety and limit controls for proper setting before leaving the job.
- When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
- Use proper tools and instruments for troubleshooting.
- Inform customer when arriving at or leaving the job and when planning to return.
- Explore a customer complaint to determine the real problem.
- Respond to customer complaints with the proper amount of sympathy and empathy.
- When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
- Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
- Demonstrate ability to accurately determine job priorities by:
- Adhering to planned call schedule
- Scheduling report time concurrent with jobs
- Handling interruptions in stride
- Having the proper tools, materials, and scheduled tasking when arriving at the job site
- Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
- Promptly and accurately complete all required paperwork.
- Obtain customer signature on all service reports (before work begins when performing spot).
- Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
- Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
- Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.
- Recognize what has to be taught to customers and take required time to do so.
- Provide sales with qualified leads.
- Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
- Determine who in the customer’s organization is responsible for the mechanical system being serviced.
- Persuade customer to replace obsolete systems and makes recommendations.
- Assist Sales in pricing agreements and projects.
- Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.
- When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
- While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
- Must be 18 years of age or older.
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
- Customer Service Experience
- One year of lead or supervisory experience
- 2 yrs of commercial HVAC experience
Job Summary
Full Time
$60k-80k (estimate)
04/10/2024
06/08/2024
The job skills required for Warehouse Lead include Customer Service, Commitment, Planning, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Warehouse Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Warehouse Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Warehouse Lead positions, which can be used as a reference in future career path planning. As a Warehouse Lead, it can be promoted into senior positions as a Warehouse Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Warehouse Lead. You can explore the career advancement for a Warehouse Lead below and select your interested title to get hiring information.
If you are interested in becoming a Warehouse Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Warehouse Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Warehouse Lead job description and responsibilities
Distribution centers are managed by warehouse leads who are responsible for supply chain management.
03/08/2022: Wichita Falls, TX
They are responsible for the motivation and discipline of staff and for maintaining documentation and keeping accurate records of warehouse activities.
01/03/2022: Wilmington, DE
All warehouse activities are managed and supervised by warehouse leads.
12/19/2021: Stamford, CT
Warehouse Leads make complex operations run smoothly and are familiar with the trade secrets.
01/24/2022: Anaheim, CA
Warehouse Leads balance a number of business factors (cost, staffing, safety, compliance) to ensure the facility operates efficiently and to customers’ satisfaction.
12/20/2021: San Jose, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Warehouse Lead jobs
Warehouse managers need to have a high school diploma or equivalency, such as the GED.
12/29/2021: Middlesex, NJ
The most successful resume examples for Warehouse Leads showcase qualifications such as leadership, supply chain management expertise, communication, attention to details, and computer competencies.
02/23/2022: Altoona, PA
Computer literacy and technology skills are vital for warehouse lead job description.
02/13/2022: New Orleans, LA
Understand, lead and monitor stores leading practices.
03/06/2022: Lexington, KY
Understands T- codes (transaction codes) used to make transactions for warehouse easier.
12/30/2021: New London, CT
Step 3: View the best colleges and universities for Warehouse Lead.
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