JOB DESCRIPTION

Position/Title:Dental Front Office Associate

Reporting/Department Head: Dental Staff Manager /Dental Director (Chief Dental Officer)

• FLSA Status – Non Exempt
• EEO Category – Service Worker

***************************************************************************

Our Mission:To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

***************************************************************************

MAJOR FUNCTION:

To provide clerical support to CCHN’s providers and management personnel in a professional, efficient and cost-effective manner, with the ultimate goal to better serve our patients. Reports to Dental Staff manager.

QUALIFICATIONS:

• High School graduate with emphasis in business
• Dental/Medical Clerical Experience
• CPR certified
• Excellent communication skills
• Ability to navigate electronic dental and medical record systems.
• Sitting for long periods of time.

ESSENTIAL RESPONSIBILITES:

• Makes patient appointments: Courteously and professionally inquire information, accurately inputs and/or records information, and ensures all information CCHN requires for appointment is relayed, i.e. bring in prescriptions, insurance info Prepares patient record.
• Takes transportation requests: Insures only qualified persons receive transport, relay transportation options, receives visitors and patients and answers courteously and professionally dental inquiries from individuals or organizations.
• Registers patients: Recognizes each registration screen, assembles New Patient charts, maintaining constructive numbering system, verifies new addresses and phone number, Inputs accurate patient class and type, verifies insurance in advance when possible, makes patients aware of any and all copays in advance of appointment and treatment.
• Receives payments from all sources and makes change; completes patient receipts; prepares daily deposits: Accurately and error free.
• Completes encounter forms, ability to: Ensure visit type coincides with diagnosis, accurately compute charges according to patient class and schedule follow-up appointments as indicated in EDR.
• Processes release of medical/dental records form: Only as needed, understands medical records release policy and charges correct copays when releasing dental records
• Opens and closes waiting room and office: Keep TV on appropriate channel, completes assigned tasks per procedure manual, records/relays messages to appropriate personnel, turns computers, deactivates alarm system, ensures site is aesthetically ready for patients, magazines, brochures tidy etc. Ensures site is operationally ready for patients and checks other office operations, i.e., copiers on, coffee pot plugged in etc.
• Operates and maintains office business machines: Efficiently and correctly operates photocopier, efficiently and correctly operates fax machine, efficiently and correctly utilizes pagers, efficiently and correctly operates computer, and immediately reports service needed to appropriate persons.
• Maintains bulletin board: Ensures information is current, and ensures bulletin board is attractive, neat, clean.
• Answers all incoming calls. Ability to: Assess emergency from routine dental visit calls (refer to Dental Emergency Policy), take complete and accurate messages for patients and providers ( date, time, importance, follow up) and direct calls appropriately.

OTHER JOB DUTIES:

Navigates and understands EDR

Collect any and all dental copays

Record daily and monthly provider numbers error free using correct form

Monitor daily numbers against IS daily numbers dashboard and report any and all errors to your supervisor

Coordinate and manage patient flow with the Team Leader

Manage provider’s schedules to ensure that daily productivity goals are met

Provide translation as needed if applicable

Properly schedule services for impaired patients i.e. hearing impaired for deaf patients

Proper disposal of documents (place in docuvault)

Strictly adhere to HIPPA

Send documents and papers that need to be scanned to scanning department

Complete daily batches same day

Sorts incoming and outgoing mail and route to correct people

Monitor waiting area for unattended patients

Answer telephone promptly (within 3 rings)

Maintain visitor log to ensure that all individuals sign in and out

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE