1 Job in Wichita Falls, TX
IRIUM is Hiring a Technical Support Analyst Near Wichita Falls, TX
Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
- Bachelor’s degree in Computer Information Systems or related field
- 1 year of experience in working in an IT help desk, support, or customer service role
- Knowledge of any ticketing system
- Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.)
- Strong customer service skills
- Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking
- Effective written and verbal communication skills
- Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets
- Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service
- Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system
- Initiate and schedule with vendor to replace or fix hardware issues
- Maintain and process changes of user accounts and computers within Active Directory and archiving of user data
- Set up and configure new Windows desktop/laptops or mobile devices for new hires
- Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
- Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite
- Participate in meetings and projects or tasks by IT management
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Job Summary
Full Time
$51k-67k (estimate)
05/31/2024
06/20/2024
irium.es
Madrid
<25
Related Companies
The job skills required for Technical Support Analyst include Technical Support, Troubleshooting, Customer Service, Problem Solving, Networking, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
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