General Statement of Duties: The Case Manager will provide patient centered, comprehensive case management for individuals with SMI and SUD served by the CCBHC including care coordination and treatment plan review.

Responsibilities:

1. Assist with connecting client to medical care, insurance enrollment, medical appointments and other appropriate social, mental health and financial services.
2. Perform ongoing needs assessments and care planning with clients.
3. Conduct assessments on eligible patients using qualified tools.
4. Develop specific care plans with patients and their supports
5. Develop and provide appropriate supportive referrals in focused areas for clients in need of services.
6. Create linkages and closed loop referrals to DCOs and other partners.
7. Provide transportation, interpretation, information and education and access assistance.
8. Fulfill charting and data collection duties.
9. Conduct home visits and transport clients to and from appointments (i.e. Legal, immigration, social services, medical, etc.) as needed and/or assigned by supervisor.
10. Perform community education services.
11. Attend community meetings whose focus will be health issues and access to service for people in the Brockton area.
12. Establish and maintain a good rapport and harmonious relationships with staff, clients and other program-related individuals.
13. Attend meetings, conferences, and trainings to expand knowledge of SMI and SUD and be current on new developments as required by supervisor or designee.
14. Perform duties consistent with agency/program policies and procedures.
15. Execute duties to reflect reasonable safety standards. Universal/standard precautions must be utilized and training obtained in areas that constitute risk.
16. Perform other related work duties as needed or as required by supervisor or designee.

Qualifications:

1. Bachelor’s Degree or Associate’s Degree in human service field desired.
2. High School Diploma or equivalent required.
3. Bi-lingual preferred.
4. Experience working directly with SMI and SUD population strongly desired.
5. Familiarity with harm reduction theories, psychosocial rehabilitation, and the recovery philosophy desired.
6. Ability to multi-task required.
7. Ability to work both independently and in a team environment required.
8. Excellent organizational, written and oral communication skills required.
9. Proficiency in Microsoft Word, and Outlook required.
10. Must have valid driver’s license and have own means of transportation.
11. Familiarity with Greater Brockton Community desired
12. Travel: Up to 30 percent