3 Jobs in Whitehall, OH
Defense Logistics Agency is Hiring a Customer Account Specialist. Near Whitehall, OH
- Serves as the primary customer facing point of contact for the Order Fulfillment process in terms of resolving emergency requests, customer orders, providing tailored customer support, maintaining customer data, and initiating calls to customers.
- Ensures the timely processing of customer orders and customer access to product, account, and order information.
- Responsible for the receipt, validation, and pricing of customer Sales Orders and managing backorders.
- Monitors and enhances customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customer of new capabilities.
- Takes direct action on complex customer complaints.
- Conducts detailed reviews to evaluate, advise on, and improve the effectiveness of customer service/support programs.
- Must be a U.S. citizen
- Tour of Duty: 1st Shift, Flexible
- Security Requirements: Non-Critical Sensitive
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Fair Labor Standards Act (FLSA): Exempt
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
- Recruitment Incentives: Not Authorized
- Bargaining Unit Status: Yes
- Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
- Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.
- Experience with the Order Fulfillment process.
- Experience developing action plans that address root causes of widespread problems.
- Experience conducting detailed program reviews for evaluating, advising, and improving customer service/support programs related to EBS problems and various other customer issues.
- Providing resolutions of complex and/or widespread customer billing and collection issues.
- Generating and reviewing applicable reports and metrics relating to customer orders
- Participating in organizational changes to improve customer service/satisfaction.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
Position requires DoD Acquisition Life Cycle Logistics (L) / LCL, Foundational acquisition certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click
For Important General Applicant Information And Definitions Go ToReemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:
Information For Veterans Is Available AtDrug-Free Workplace:The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.
- A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Job Summary
Full Time
$37k-45k (estimate)
06/05/2024
07/03/2024
energyboomer.com
Battle Creek, MI
<25
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The job skills required for Customer Account Specialist. include Customer Service, Customer Relationship, Initiative, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist.. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist.. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Specialist. positions, which can be used as a reference in future career path planning. As a Customer Account Specialist., it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist.. You can explore the career advancement for a Customer Account Specialist. below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Specialist job description and responsibilities
Build and develop relationships with customers to ensure continued partnership.
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Respond to customers with a sense of urgency to provide an excellent customer experience.
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Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.
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Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.
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The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Specialist jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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Client Account specialists must also set up and create archives for client records.
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As such, customer account specialist are expected to provide first-class service to their customers.
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Manage endorsement requests and change requests from customers.
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Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.
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