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Healthcare Operations Manager
$76k-101k (estimate)
Full Time Just Posted
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VPNE Parking Solutions is Hiring a Healthcare Operations Manager Near Weymouth, MA

The VPNE Healthcare Operations Manager is a client facing role focused on managing the operational day to day necessities, including staffing, payroll, training and performance. Reporting to the Healthcare Director, this role will be fully engaged in the administration and execution of our healthcare support services program in conjunction with client needs and expectations while building and fostering a culture of care, support, and professionalism.
  • Manage the day to day operations to include staffing, scheduling, payroll, team member relations issues and concerns, etc.
  • Facilitate communications with the client HR team to ensure onboarding and paperwork compliance with orientation scheduling
  • Partnering with Recruiting and the People teams to attract and retain impressive people who provide exceptional service
  • Understand “Client’s Definition of Success,” deliver it and present it in very impressive manner at every opportunity.
    • Proactively work to anticipate and deliver clients expectations
    • Work with the client to ensure ongoing hospital compliance of policies
  • Maintain client service plans and execute tasks ahead of schedule.
  • Review general ledger monthly, work with Healthcare Director to generate client invoices, and work with Finance to ensure client packages meet clients’ deadlines.
  • Consistently maintain high service levels that exceed client needs.
  • Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents.
  • Serve as point of contact for any customer complaint/team member recognition and ensure customer satisfaction.
  • Ensure evaluations/reviews are proactively done on all VPNE Healthcare team members.
The Healthcare Operations Manager will lead by example through
  • Professionalism and Integrity
  • Sharp presentation
  • Strong organization and work ethic
  • Excellent communication
  • Coaching with kindness
  • Team Leadership
  • Collaboration with other internal department and client(s)
QualificationsYears of Experience At least 3 years of professional work experience in a supervisory role that requires leadership and training in a business setting
Language Skills Proficient in English both verbally and written
Preferred Education Requirements Bachelor’s Degree in Business Administration, Healthcare, Business or a related major and/or experience to match
Requirements
  • Supervisory experience with a leadership first attitude
  • Strong communication abilities to all levels of organizations both internally and externally
  • Training and development experience in new business settings preferred
  • Creative approach to problem solving
  • Strong aptitude for learning software
  • Ability to organize and prioritize tasks
  • Must be proactive, positive, and responsive with a genuine interest in the business development
  • Impeccable guest service skills with a proven track record in problem-solving
  • Ability to work both independently and on a team
  • Ability to multitask and work under pressure
Benefits for Full-Time Team Members
  • Medical, Dental, Vision
  • 401K with a match
  • Commuter benefits
  • Discount programs
  • Short-term disability
  • Accident insurance
  • Life insurance
  • And more...
VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area collaborating with the world’s finest hospitals to solve their people and logistics challenges since 1993. We promote growth from within and instill our company's family values in an ever-expanding business. Our teammates are energetic, friendly, and proactive in helping VPNE build its brand – all while working at the world’s most prestigious healthcare institutions.
Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse?
If so, you belong at VPNE. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients’ hospitals perform at the highest levels.
Apply today to jump-start your future!

Job Summary

JOB TYPE

Full Time

SALARY

$76k-101k (estimate)

POST DATE

05/31/2024

EXPIRATION DATE

06/19/2024

WEBSITE

vpne.com

HEADQUARTERS

HINGHAM, MA

SIZE

1,000 - 3,000

FOUNDED

1990

CEO

KEVIN W LEARY

REVENUE

$50M - $200M

Related Companies
About VPNE Parking Solutions

VPNE Parking Solutions is the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. At VPNE we help our clients maximize the value of their parking and transportation assets with our differentiating customer care and our expert, business-driven management services. Founded in 1990, VPNE provides custom designed parking and transportation solutions to the Healthcare, Hospitality and Real Estate Industries. We believe our responsibility is to drive our client's bu ... siness and build their brand. Our Approach We spend time truly understanding our clients business and values. We then design a parking and transportation operations plan to enhance their business and build their brand with our expert management, extraordinary people and exceptional service. By making VPNE "The Employer of Choice", we attract and retain impressive people. We treat our team with respect and help them develop professionally as well as personally. We provide health, dental, life, 401k, tuition reimbursement as well as industry leading management training from the Disney Institute in Orlando, Florida and the Ritz Carlton headquarters in Chevy Chase, Maryland. More
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