Job Type Full-time Description

Position Overview

The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system.

Essential Functions

• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
• Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment.
• Effectively collecting patient co pays for their visit or collecting patient balance as needed.
• Maintain departmental goals and productivity parameters as set forth by Care Coordination Manager.
• Assist patients with filling out paperwork, questions or concerns regarding insurance, or balances.
• Covers co-workers and cross trains as necessary to meet the needs of the clinic.

Other :

• Assist team members as needed.
• Other duties as assigned.

Knowledge / Skills Abilities Required

• High School Diploma or GED required.
• 2 Years of medical office or customer service experience preferred.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Knowledge of EHR system is a plus.
• Type at least 40 WPM.
• Ability to multi-task and prioritize.
• Ability to remain calm under pressure.
• Ability to maintain quality control standards.
• Knowledge of HIPAA and OSHA requirements.

Pay Information : $18.02 to $21.58 / hour

Last updated : 2024-05-29