Overview

Shift4 (NYSE : FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

For more information, visit www.shift4.com.

Responsibilities

• Directly supervises employees within the MCE Installation Department.
• Organizes, directs, and monitors daily activities for MCE Installation Team.
• Monitors and analyzes daily productivity of MCE Installation Team.
• Address customer issues list and obtain final customer sign-offs to validate their satisfaction with their new system and solutions.
• Prepares reports and correspondence as needed.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems
• Must be available on weekends and late evenings to address installation related issues.
• Ensure positive customer experiences and quality installations.
• Review new installation projects with Project Managers and Implementation Specialists (Installers) to determine work scope.
• Assist management with developing and maintaining consistent standards and best practices to maximize project efficiencies.
• Create and maintain training and installation documentation.
• Participate in the hiring process.
• Participate in employee annual reviews.
• Provides project reporting, including spend, ad-hoc analysis, and presents issues requiring attention by management. Escalates issues as required.
• Evaluate installer's abilities and effectiveness in the job assignment - mentor and create a personal development plan for each individual.
• Performs other related duties as assigned by management.
• Full participation to PSA Utility - updating projects, updating cases / tickets, updating calendar and constant contribution to Knowledge Base.

Minimum Qualifications

• Must have reliable transportation and a valid driver's license and ability to travel locally extensively including overnight for both local and out of town travel as needed.
• Prior Senior POS installation experience, system training or support required.
• Experience working in the Hospitality and / or Food & Beverage industries
• Prior supervisory experience is not necessary, but it is a plus.
• Excellent customer relations skills and overall positive communication to all levels.
• Ability to operate major Microsoft and Google applications.
• Excellent troubleshooting, customer service, communication and listening skills.

Knowledge, Skills and Abilities :

• Ability to direct staff daily in their installation assignments.
• Good interpersonal skills.
• Good working knowledge of computer networks and general POS hardware.
• Ability to function in a team environment company wide.
• Ability to solve customer concerns and complaints in a positive manner that reflects the professionalism of our company values.
• Must have excellent comprehension skills and the ability to interpret Technical Documentation.
• Ability to complete all paperwork with required signatures as needed in a timely manner.
• Excellent organizational skills.
• Self-motivated to achieve tasks to keep install on schedule.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Last updated : 2024-05-30