The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a part-time (0.4 FTE) position with scheduling flexibility and is based out of Catalyst Medical Clinic in Watertown, MN.

Additionally, the person who fills this role may also spend some time in our clinic in Chaska, MN.

Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

About this position :

• Greets all patients that enter the clinic within a reasonable amount of time
• Obtains all demographic and billing information to assist in accurate and timely billing procedures
• Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in
• Answers phones within a reasonable amount of time
• Schedules appointments
• Reviews Provider’s schedules on a daily basis for days off and schedule flow
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
• Fully participate and contribute to the patient centered health care
• Any and all other duties as assigned

Education and Experience Requirements :

• High School diploma / GED or equivalent
• Customer service experience, telephone skills, and Windows computer skills
• Working knowledge of clinical front desk preferred

Notes :

• Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity.

Essential and Additional Job Functions are subject to modification.

Last updated : 2024-05-23