The Psychiatric Institute of Washington provides comprehensive behavioral healthcare for children, adolescents, adults, and senior adults suffering from mental health and addictive illnesses. PIW is a 130 bed, short-term, acute care hospital offering inpatient, partial and intensive outpatient hospitalization, as well as specialized treatment programs for chemical dependency. PIW has an excellent reputation as an innovative hospital with caring, dedicated staff, experienced in the delivery of behavioral healthcare. Situated in the safe, historical Tenleytown neighborhood, PIW is one mile from the Tenleytown Metro stop and within walking distance to local cafes and restaurants.

System Support Job Duties:

Clinical Application Analyst acts as a clinical liaison between the Corporate IS Department and the BH facility. Performs duties associated with the implementation, support, and maintenance for all aspects of the clinical information system. Duties also include preforming basic computer and computer peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.

• Provides on-going support and management of clinical applications
• Works with technical staff on WTS and printer setup, new Laboratory and Pharmacy devices, troubleshooting technical set-up vs Cerner issue.
• Develops and provides training programs, documentation and manuals to clinical staff, medical staff, and physician office staff on the use of clinical information systems
  • New hire training and train the trainer educators
  • Basic knowledge of HealthStream LMS
• Work in conjunction with the local IT Techs in preforming initial computer and related hardware troubleshooting steps
• Triaging Cerner tickets. Determine if education item or if issue goes to local IT team, account security, or Corp Cerner Teams
  • Local Analyst is permission/position in service desk. Can only send tickets to Corp Customer Service
  • Manages and tracks tickets once they are sent to Corporate
• Join Facility Clinical Informatics call, Fusion Nursing Discussion, CAB Monthly Education Call (CNO call as needed for Cerner specific topics)
  • Remains informed regarding new healthcare technologies and development, and participates in strategic information system planning for the organization
  • Works with corporate office and coordinates corporate-wide projects and initiatives related to clinical systems
  • Create facility specific tip sheets as needed
• Schedule weekly rounding - participate in morning unit huddles or round throughout shifts to determine any Cerner needs or deficiencies
• Log and manage enhancement requests
• Reports - requests for reports, knowing where they are, how to run, when and how to request

Benefit Highlights:

Our employees are our most valuable asset and we are dedicated to provide a challenging and rewarding work environment to all our employees.

• Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• UHS employee discounted stock option plan
• Tuition Reimbursement and Student Loan Repay Program
• Employee Assistant Program (EAP)
• Life Insurance and Disability Insurances
• Flexible Spending Account
• Pre-tax Metro SmartTrip Benefits
• Career development opportunities within UHS and its 300 Subsidiaries!

Who we are:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Education: Associates degree information systems related major required, Bachelor's degree preferred.

Experience: two to three years' IT Analyst related experience with clinical knowledge required and two years of direct patient-care experience is preferred.

Expereience using CERNER platform

Additional Requirements: Basic computer skills and Microsoft Office experience required. Advanced working knowledge of clinical information systems (Cerner) preferred. Understanding of clinical workflow and operational processes within a nurse unit/dept. or interdepartmentally.

General IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.) is desired. Language proficiency in English, with excellent written/verbal communication skills and good presentation skills required

E-VERIFY Statement

PIW participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email