Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.
We are actively hiring for the role of a Systems Administrator and invite you to join our Mission Technology Division working out of our Warrenton, VA location. We are looking for experienced Systems Administrators to join our technology-based program supporting a key government customer. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and career rewarding experience to recruit and develop provide top talent and solutions on one of the most complex and high-profile programs within the government.
Responsibilities include - Troubleshooting workstations and desktop applications; Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team. Ensure the performance of the systems and add new users to the system. Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access. May provide assistance concerning the use of computer hardware, software, printers, installation, electronic mail, digital senders, and operating systems. Provide support for implementation, troubleshooting, and maintenance of IT systems.
Candidates should have a minimum of 11 years' experience, and a range of skill levels from basic to advanced.
Bachelor's or Master’s Degree are preferred in one or more of the disciplines described below where specific skills may include the following: CST Phone Support, Data Transfer Officer, Addressing trouble tickets in a timely fashion, Creating request for support (ESMT) from internal/external service providers, Workstation builds and labeling, Support asset management tracking of inventory, Account authorization process, Account renames and username changes, Account creation, Unlocking users accounts, Account disablement, Delivery of IC PKI Certification users, IC PKI Certification creation problems, Training new users, Documenting problems and troubleshooting efforts in ticket processing database, provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users, answer questions or resolve computer problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve, provide assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems, provide support for implementation, troubleshooting, and maintenance of IT systems, provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems, coordinate and implement security measures to safeguard computer databases, Responsible for delivering and setting up site hardware.
Responsible for troubleshooting logon problems, printers. Outlook/Exchange email problems, Web browsing/internet Explorer issue, Network and workstation connectivity, SharePoint, Lotus Notes and Microsoft Office products, Creation of system documentation, standard operating procedures, and system guides.
Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.
Familiarity with Microsoft Windows desktop operating system build processes and tools, troubleshoot workstations, office applications, printers, and digital senders, effective verbal and written communications, troubleshooting skills, Office applications, Workstation, Printers, Hardware, Accounts, Scanners
Candidates must possess a current TS/SCI security clearance w/Polygraph.Equal Employment Opportunity / Affirmative ActionATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.
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