General Purpose:

The Bakery Associate provides customer-friendly service to our valuable customers and provides the quality products that Adams is known for. This means providing outstanding customer service, keeping the counter, cases, and
tables stocked, neat, clean and attractive, and being the final line for quality control in the department.

FLSA Status: Non-Exempt

Reports to: Manager, Assistant Manager, Bakery Supervisor, Bakery Associate Supervisor

Job Description:

• Must be 18 years of age or older
• Ensure that customers receive the best customer service by providing friendly, polite, and knowledgeable service
• Greet customers personally and thank them appreciatively for shopping at Adams
• Take customer orders both in person and on the phone
• Package fresh baked goods for sale
• Be aware of sale items and pricing
• Maintain full knowledge of Bakery product line and pricing
• Rotate products to keep older product in front and stock cases and sale tables, making sure each package is correctly labeled and there are no empty spaces; rotate cakes to keep oldest in back
• Keep sale tables and showcases organized, visually pleasing, and clean
• Be the final line for quality control: look for packaging issues, sell-by dates, and be vigilant about quality and presentation of all products put into the case
• Assist Bakers/Decorators/Porter as needed
• Set up cookies and muffins for baking
• If assigned, finish cakes and donuts for display
• If assigned, produce single-serve items such as parfaits and pudding cups
• If assigned, write on cakes
• If assigned, finish off donuts
• Receive deliveries; check delivery ticket against what was ordered and product received
• Make apple cider donuts
• Clean dishes and equipment used and put them away once dry
• Clean cases, including wiping shelves and keeping glass clean at all times
• Keep all areas of the department clean and organized, including sales floor, counter, cases, coolers, preparation, and production areas
• When a customer needs assistance, give the customer priority over the task at hand

Physical Requirements:

• Consistently lift and move 50 pounds
• Stand for duration of shift
• Climb up and down a stepstool, stepladder, and ladder
• Use hands, wrists, fingers and arms for duration of shift
• Safely operate bread slicer, donut machine, box cutter, and all other equipment necessary to run the department
• Use the compactor and cardboard crusher for disposing of garbage and recycling

Qualifications:

• Communicate clearly with customers and co-workers
• Employees are our internal customers; treat them with the same courtesy and respect as our external customers
• Must work efficiently and at a productive pace per department needs
• Must be able to work scheduled shift
• Follow all department safety policies and procedures
• Be able to concentrate on tasks in order to avoid injury and waste of product
• Be knowledgeable about Adams product- recommend ideas to customers by exploring customer preferences and advocating Adams product

Disclaimer:

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.