Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of

restoration services.

Primary Duties and Responsibilities

Effectively perform all restoration services the company offers

Note : Compensation levels will reflect the skill level of the technician. Hourly rate increases as ability to

perform water mitigation, mold, trauma scene, and asbestos certifications are added.)

• Communicate effectively with customers.
• Provide interior and exterior cleaning services for vacant homes.
• Exterior cleaning doors, door frames / trims, light fixtures, sweep and clear debris from the

garage / carport and lanai area.

• Interior cleaning Floors, wall base coverings, kitchen cabinets, ceiling fans, light fixtures, countertops, all horizontal surfaces, kitchen appliances, bathroom(s), windows, and screens.
• Perform basic equipment maintenance.
• Perform basic vehicle maintenance.
• Inspect completed work.
• Complete technician’s daily log.
• Complete Work Orders.
• Complete appropriate restoration documentation.
• Follow Rainbow uniform policy.

Additional Duties and Responsibilities

• Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles.
• Maintain inventory of related supplies.

Decision Rights and Authority

property.

Working Relationships and Scope

Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors,

or Managers.

Performance Competencies

Oral Communication Speaks clearly. Shows respect when addressing customers and superiors. Able to

effectively respond to excited customers. Adaptable and able to think on his / her feet.

Written Communication Writes clear and accurate job notes and emails. The individual is able to read

and interpret written information. Uses appropriate vocabulary and grammar.

Planning and Organizing Plans and organizes work activities considering the nature of the job at hand.

Focuses on key priorities. Pays attention to details.

Technical Is appropriately trained and / or certified and effectively performs all production work within the

restoration division.

Quality The individual demonstrates accuracy and thoroughness and monitors his / her own work to

ensure quality.

Qualifications Knowledge, Skills, and Abilities

Education and Experience

High school diploma (or GED).

Mathematical Skills

Adequate math skills Ability to apply learned techniques to determine appropriate equipment type and

number of units.

Computer Skills

Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and

record daily activity.

Certificates, Licenses, and Registrations

Certification in performing appropriate services : Water Mitigation, Mold, etc.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the

essential functions of this position. Reasonable accommodations may be made to enable individuals with

disabilities to perform essential functions.

While performing the duties of this position, the employee is regularly required to sit, use hands to finger, handle

or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The

employee must regularly lift and / or move up to 40 pounds and occasionally lift and / or move up to 75 pounds.

Working Conditions

The work of this position is carried out both on the customer’s property and within the employer’s contents

processing facility. The employee will encounter properties where heat is unavailable due to a lack of utilities, fire damage has occurred, and mold or other organic growth exist.

Daily exposure to the contents processing area where inventory, supplies and equipment are housed and maintained is typical.

• Noise level in the work environment is usually moderate.

Last updated : 2024-03-23