As a Field Services Coordinator, you will be essential to furthering our mission by ensuring the smooth operation of our alarm installation services and maintaining high levels of client satisfaction.

This role’s key areas of focus are:

• Client Interaction and Scheduling
• Technician Dispatch and Support
• Inventory Management and Procurement Support
• Administrative Tasks

This role will:

• Act as a primary client contact, manage inquiries, schedule appointments, and ensure prompt responses to service requests.
• Coordinate alarm installations and service appointments with clients, considering technician availability and preferences, to deliver exceptional customer service.
• Maintain technician calendars, assign work orders, and efficiently dispatch technicians to client locations.
• Serve as a liaison between clients and technicians, communicating job details, providing directions, and resolving scheduling conflicts.
• Support field technicians by organizing work orders, providing necessary documentation, and ensuring access to required equipment and materials.
• Track inventory levels of alarm equipment and supplies, initiating orders for replenishment to maintain adequate stock availability.
• Assist in purchasing equipment and materials, sourcing suppliers, obtaining quotes, and processing purchase orders.
• Maintain accurate records of inventory transactions, including receipts, invoices, and stock levels, to facilitate efficient inventory management.
• Keep detailed records of client interactions, service requests, and work orders using company's management software or database.
• Track cost codes associated with client projects, ensuring accurate allocation of expenses and adherence to budgetary guidelines.
• Organize and maintain documentation related to purchases, receipts, and invoices, supporting financial reconciliation and auditing processes.

This role might be a good fit for you if you have:

• Strong communication and interpersonal skills, prioritizing customer satisfaction in handling inquiries and issue resolution.
• Proficiency in using scheduling, inventory management, and record-keeping software and applications.
• A keen eye for detail and accuracy, ensuring precise documentation and inventory tracking.
• Experience in working independently with minimal supervision while also collaborating effectively within a team.
• The ability to thrive in fast-paced environments and adapt quickly to changing circumstances.

Our company is committed to providing equal employment opportunities to all qualified individuals. We foster an inclusive workplace that values diversity and treats all employees and applicants with fairness and respect. We are an equal opportunity employer and participate in E-Verify.