Mail Extraction

• Opens envelopes and extracts contents of mail orders.
• Positions checks and money orders for MICR read; arranges and prepares supplemental documents using pre-established guidelines.
• Recognizes and applies identification bar coded labels to SKU order forms and envelopes.
• Applies transaction identification batch header sheet for each complete grouping of orders.
• Arranges completed documents into physical work bin/unit creating batches for next step.
• Open non-machinable mail envelopes and determine if it is an inquiry or order.
• Stuff customer service letters and refund checks when needed, as well as customer service post cards.
• Meets or exceeds department productivity standards on a consistent basis.
• Performs a variety of routine clerical and mailroom duties as necessary.

Data Entry/Order Processing

• Performs data perfection processes of captured data fields that have low system confidence read levels on customer mail orders, catalog requests, and hand written forms.
• Interprets all customer order contents to determine items ordered, billing address, payment method, and ship to addresses, catalog requests, gift messages, and item numbers.
• Enters data directly into system for non-scanned (Manual Orders) order types.
• Opens and scans mail.
• Visually verifies and/or corrects amounts due by matching handwritten and numerical amounts paid on check.
• Meets or exceeds department productivity standards on a consistent basis.
• Accesses various proprietary computer applications and company website to locate item information.
• Corrects scanned documents that were unable to be processed for a variety of reasons.