JOB SUMMARY

Performs routine and complex supervisory, clerical, administrative, and data processing work in the billing and collection of utility accounts. This position oversees customer service for the Utility Department and ensures accurate billing for customer accounts, recording of payments received, and that staff are courteous and professional with the customers.

MAJOR DUTIES

· Reviews and evaluates meter reading data.

· Processes water, solid waste, and sewer bill payments.

· Runs and saves daily reports.

· Processes online and bank payments.

· Oversees proper procedures for returned checks.

· Completes billing processes and prepares bills for mailing.

· Runs and prepares late notices for accounts.

· Responds to email and telephone calls from customers.
Posts end-of-day reports.

· Processes deposit refunds. Process utility and miscellaneous receivables bank draft transfers.

· Sets up new water accounts.

· Supervise “customer service” which is responsible for billing and collecting a significant percentage of the City's revenue.

· Staff, train, supervise, evaluate, discipline, and direct responsible positions tasked with billing customers, collecting payments, resolving problems, and reading meters for utility accounts.

· Initiate personnel actions and evaluate employee performance to sustain a professional and courteous staff.

· Communicate directly with customers to resolve issues by providing detailed explanations regarding policies, procedures, ordinances, billing issues, and collections processes when a customer challenges the system/process.

· Monitor the water meter reading equipment and process, and the actual performance of the water meters and the effects on billing.

· Enter all meter inventory, meter exchanges, and new installations in the system.

· Research and resolve problem accounts and metering issues.

· Serve as liaison with third party vendor for printing and mailing the bills, revising layouts, processing downloaded files and reconciling monthly invoices.

· Serve as liaison with third party vendor for collections of delinquent accounts. Serve as liaison with software vendor for upgrades, revisions, and corrections for the Customer Information Systems Module.

· Develop, maintain, revise, improve, and enforce division policies and procedures. Implement changes to increase efficiency and productivity.

· Prepare monthly, annual, quarterly, and non-routine reports.

· Prepare memos, service orders, purchase requisitions, and miscellaneous correspondences.

· Perform other job duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

· Experience supervising employees - A MUST

· Knowledge of modern office practices and procedures.

· Knowledge of modern office equipment.

· Knowledge of customer service standards.

· Knowledge of department billing and collection procedures.

· Knowledge of basic mathematical principles.

· Skill in the operation of computers and job-related software programs.

· Skill in decision making and problem solving.

· Skill in dealing with the public.

· Skill in oral and written communication.

· Office processes, procedures, and equipment.

· Billing techniques and procedures.

· Application of accounting principles to specialized billing transactions.

SUPERVISORY CONTROLS

· The Finance Director assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the results.

GUIDELINES

· Guidelines include department and city policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• Keep complete records, assemble, and organize data and prepare reports from such records.
• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, or public contact.
• Issuing and receiving assignments, instructions, and/or directions.
• Tactfully and effectively interact with the public and with co-workers.
• Read a variety of technical data, policy and procedure manuals, codes, professional journals, etc. in moderately complex terminology.
• Prepare forms and reports using prescribed formats, and adhering to all rules of grammar, spelling, diction, and punctuation.

· Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical, or diagrammatic form; to learn and understand relatively complex principles and techniques; to make independent judgments and acquire knowledge of topics related to primary occupation.

· Add and subtract totals, multiply, and divide, use decimals, and calculate percentages.

· Work rapidly and accurately with numeric data.

· Make decisions within established customer service policies and procedures.

· Establish and maintain effective relationships with subordinates, other employees, and the public.

CONTACTS

• Contacts are typically with co-workers, other city personnel, software vendors, and members of the public.
• Contacts are typically to provide services, to give or exchange information, or to resolve problems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed sitting at a desk or table or while intermittently sitting, standing, walking, or stooping.
• The work is performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

Supervise Utility Billing Staff.

MINIMUM QUALIFICATIONS

• One or more years’ experience working with Utilities in Billing/Collections.
• High school diploma or equivalent required. Associate degree preferred.

The City of Vidalia is an Equal Opportunity Employer.

Job Type: Full-time

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Vidalia, GA 30474: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person