SUMMARY

Sells a variety of parts to customers over the counter, on the phone and at customer site. Provides top-notch assistance to customers in selecting the proper parts needed. Stocks and tracks inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

· Informs customer of companion parts requirements and specials, and ensures the customer is exposed to the full product line.

· Answers phone calls courteously, providing prices quotes and other information.

· Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

· Provides high level of service to internal and external customers.

· Pulls and fills orders from stock.

· Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.

· Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

· Replenishes assigned inventory daily.

· Assists Outside Sales Representatives with their orders.

· Makes sure all internal requests for parts are billed on service repair order.

· Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

· Sets up orders for daily shipment, delivery, or pick-up.

· Solicits assigned accounts by phone.

· Keeps front and rear counter areas clean and uncluttered.

· Participates in all training programs that are made available.

· Participate with the Parts Manager in maintaining a lost sales tracking program.

· Maintains professional appearance.

· Other duties as assigned.

SKILLS AND QUALIFICATIONS

· High School Diploma or 3-5 year related work experience.

· Trailer Parts knowledge a plus.

· Must be customer service oriented and able to interact with the public and vendors in a professional manner.

· Ability to work efficiently in a fast-paced environment and be detailed-oriented with good organizational skills.

· Basic knowledge of computer/data entry and Microsoft Word, Excel, Outlook.

· Must have good math skills; ability to calculate figures and amounts such as discounts and percentages; ability to handle cash transactions accurately.

· Must be able to effectively communicate both verbally and in writing with internal and external customers.

· Ability to routinely lift 25-50 lbs and occasionally lift 51-100 lbs.

· Team player attitude with ability to work with a wide variety of people with different personalities and backgrounds.

· Pre-employment drug testing and background screen applies.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person