Location: Hybrid Work Model – Van Wert, OH or Dublin, OHTechnology plays a crucial role in our ability to deliver best-in-class Agency experience. We are looking for a Senior Software Engineer to join our Agent Experience team. Various internal and external stakeholders use the Agency products to provide the best value to the agents. This mission-critical system offers complex technical challenges and the opportunity to work with the latest technologies like C#, Kafka, Angular, and .NET.You will be responsible for contributing to design and implementation to add features and resolve bugs by serving as a mentor to the development teams and as an individual contributor. You will be expected to help choose and implement design patterns, coach younger engineers on technology choices, and provide feedback to tech leads and engineering managers on system quality. How You Will Make an ImpactWrites code, arch documents, and contributes to policy standards and owns their individual contributions to software applications development efforts; meets team deliverables by writing code, reviewing and coaching younger engineers, and collaborating with engineering & product managers.Does understand when to apply different design patterns and techniques to make sure that code is readable, testable, and able to be changed without incurring significant tech-debt.Understands their team's testing approach, and uses quality metrics to identify gaps. Works with their team to recommend solutions that are in accordance with accepted testing frameworks and the testing pyramid especially if they are not in-use within the organization today.Proficient at using systematic debugging to diagnose all issues within the scope of their domain.Has expertise in their team's domain, including the breadth of services, how they interact, and data flows between systems. Understands goals and needs of adjacent domains as they affect their team.Participates in inter-team workflow design conversations. Can help articulate needs of APIs and data-flows between teams and systems across domain boundaries.Can operate in an architect capacity for some work-streams to design services and systems using well accepted design patterns that allow for iterative, autonomous development and future scaling. Anticipates future use cases and makes design decisions that balance the cost of future changes vs speed to deliver now. Actively works with the security team, as well as their own team, to refine their team's approach to security based on the organization's security strategy. Fosters a security first mindset within their own team, and leads by example.Reviews epics and projects critically and ensures they’re appropriately broken down and prioritized, and well understood by the team.Ensures dependencies are noted and well understood by the team, at both the task and epic level. Works within their team to foster a culture of priority setting and urgency in alignment with organizational and product goals.Effectively handles risk, change, and uncertainty within their team. Decides and acts responsibly in their work with their team without having the total picture during routine business, as well as when in high pressure situations.Anticipates and communicates blockers, delays, and cost ballooning within their team’s projects, before they require escalation. Ensures expectations with their team and external stakeholders are clarified between all parties involved. When taking action, weighs cost and value in order to take the most economic action. Uses this thinking in their own work, and to foster a culture within their team where people apply economic thinking to make timely decisions.Fosters a culture of documentation and knowledge sharing within their team and with their team's business stakeholders; actively demonstrates these behaviors.Thinks about team practices and processes and regularly discusses improvements with their team. Sometimes collaborates with others to improve organizational practices and processes.Mentors their teammates in an open, respectful, flexible, empathetic manner. Seeks out mentoring opportunities specifically to create team redundancy and backfill ability. Mentors members of other teams as needed. Has a thorough understanding of their team's domain, strategy, and how it maps to overall market trends. Has a thorough understanding of adjacent teams' strategies and how they map to their team and interaction points.Evaluates and creates new product features in collaboration with the product team. Regularly participates in the creation of the team roadmap and ensuing feedback. Simplifies product and technical design through proactive conversations.Can solely represent the team in design and debugging conversations with other teams.Is able to propose architectural decisions via RFCs, and is able to document architecture through modeling diagrams like state diagrams, sequence diagrams, etc.Provides feedback to Engineering Managers on how the software delivery process is performing via data collectionIs able to help enforce standards and agreed upon behaviors through behavior and code-reviews.Writes unit-tests, integration tests, schema verification tests as appropriate. Provides feedback to junior engineers on how to organize code to be more testable. What You Will BringMaster’s degree in Computer Science and 2 years of related experience Or Bachelor’s degree in Computer Science and 4 years related experience Or 6 years related experience Advanced technical knowledge of complex software systems, including enterprise, middleware, and messaging systemsStrong experience in software development, systems engineeringExpert business acumen and knowledge of root cause analysis and problem detectionExtensive experience with multiple software applications design tools and languagesExcellent analytical and problem-solving skillsEvaluating forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and toolsAbility to effectively communicate product architectures, design proposals and negotiate options at senior management levels