We are looking for a Patient Appointment Coordinator to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Patient Appointment Coordinator, you will be the first point of contact for our company. Our Patient Appointment Coordinator duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. To be successful as a Patient Appointment Coordinator, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Patient Appointment Coordinators duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Check in patients according to office protocol, verifying and updating health information
• Manage recall and inactive patient system
• Confirm the next day’s appointments by telephone
• Schedule patients for efficient use of doctor and staff time
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Prepare billing statements promptly and accurately mail billing statements as directed by the dentist
• Post checks received each day
• Gather and accurately record dental, medical, and insurance information from patients
• See that records are stored securely and handled in compliance with legal requirements, including the HIPAA privacy and security regulations, if applicable
• Accurately file patient information
• Prepare and send out new patient and referral thank-you letters
• Update insurance information on all patients at all times
• Accurately file patient information

Skills

• Proven work experience as a Front Office Representative or similar role
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Valley City, ND 58072: Relocate before starting work (Required)

Work Location: In person