POSITION SUMMARY

The ATM Service Technician plays a crucial role in ensuring the functionality, security, and maintenance of Automated Teller Machines (ATMs). As a trusted ATM Service Technician I you will be responsible for diagnosing and resolving minor hardware and software issues, implementing security protocols, providing technical support to customers, and performing routine maintenance tasks. You will be the face of ATM Up as you will visit customer locations, in a company provided vehicle, to replenish cash and media, complete minor repairs, and ensure that the ATM is in good working order and looking like new, prior to leaving the location. The ATM Service Technician I is instrumental in delivering high-quality service to clients and customers. The ideal future team member will be hard working, detail oriented, and possess excellent technical skills; along with the ability to manage multiple tasks efficiently.

ABOUT ATM UP

ATM Up is a full-service ATM Provider. We became the fastest growing ISO in the nation from our multifaceted services and ATM setup options that exceed our customers’ needs. We provide convenience and unconditional support so consumers can withdraw money at the drop of a dime. Learn more about ATM Up at ATM-Up.com

OBJECTIVES

• Diagnose and repair hardware and software issues affecting ATM performance according to manufacturer guidelines
• Replace faulty components, update software, and perform preventive maintenance to prevent breakdowns.
• Follow schematics and technical manuals to perform repairs and installations
• Provide field service support by safely driving company vehicles to customer locations as instructed by ATM Up monitoring and dispatch team (M&D).
• Implement and maintain security protocols when loading cash to protect ATMs from fraud, theft, and unauthorized access.
• Maintain accurate records of maintenance activities, repairs, and service logs.
• Prepare cash replenishment reports for management and clients, track machine performance, and identify recurring issues for resolution.
• Complete detailed documentation of troubleshooting, repairs performed, parts used, and status of equipment.
• Collaborate with team members to improve processes and customer satisfaction.
• Explain ATM functionalities, troubleshoot transaction problems, and educate users on security best practices when needed.
• Maintain cleanliness of company vehicles.
• Perform other duties as assigned.

COMPETENCIES

• Mechanical, technological, and electrical aptitude.
• Excellent problem solving skills.
• Excellent communication and customer service skills
• Great organizational skills.
• Ability to interpret written instructions and documents.
• Experience with smartphones and navigation systems/applications
• Ability to work independently with minimum supervision.
• Excellent attention to detail and ability to take direction

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Technical school training is a plus.
• Proven experience as an ATM service technician or similar role.
• 2 years of previous armored car experience, preferred.
• 2 years of ATM experience, preferred.
• Valid firearms permit or ability to pass applicable firearms requirements may be required.
• US driver’s license with clean Motor Vehicle Report (MVR) required.

PHYSICAL REQUIREMENTS

• Ability to work in both indoor/outdoor environments, being exposed to varying weather conditions.
• Ability to lift and move 60 pounds or more.
• Ability to move 100 pounds or more, using an Appliance Dolly.
• Ability to use hand and power tools.
• Ability to stand, squat, kneel and sit for extended periods of time.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, ATM Up recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Tools provided
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Travel requirement:

• Up to 75% travel

Application Question(s):

• Do you currently hold a Florida Concealed Weapon License?

Ability to Relocate:

• Altamonte Springs, FL: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person