ESSENTIAL FUNCTIONS :

• Provides luxury suite guests with information and service to accommodate and insure a successful visit.
• Provides travel and sight-seeing itineraries, arranges for laundry and dry cleaning services, arranges for dinner parties, receptions, reservations.
• Greets all luxury suite guests, making them feel welcome and sees to their needs.
• Explains facilities, services, and attractions available for the comfort and pleasure of the guests.
• Serves meals, snacks, cocktails to guests.
• Coordinates the activities of assigned food, beverage, hotel and other personnel whose services may be required.
• Provides and sets up complete travel and sightseeing itineraries and full concierge services.
• Assists guests in unpacking, packing and the selection and care of their wardrobe (upon request).
• Arranges for personal services, such as haircutting and styling, manicure, etc.
• Assists guests with dressing and other personal needs if requested. Remains immediately available during assigned shift to respond to guests’ needs.
• Completes special assignments as requested.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.

EDUCATION / SKILLS / EXPERIENCE :

• High school diploma or equivalent preferred.
• Must be able to fluently speak, read, and understand English.
• Excellent customer service skills necessary.
• Three years experience as a butler, or in Food and Beverage or in a related field, preferred.

Last updated : 2024-05-01