Field Service Technician

AeroGo Inc. is a world leader in the manufacturing of innovative equipment for moving heavy loads on cushions of air. The company sells throughout the world from Seattle. Our 60 employees have developed the best service and quality standards in the industry. The success of the company is focused on growth and exceeding customer expectations.

The Field Service Technician is responsible for delivering an exceptional service experience for our customers by troubleshooting and repairing issues with AeroGo products and equipment at customer sites. This position requires traveling (80%) to customer locations and providing excellent customer service to boost customer retention and satisfaction. This position reports to the Director of Engineering.

DUTIES:

• Install, maintain, test, troubleshoot and repair AeroGo equipment in the field.
• Comprehend customer requirements and make appropriate recommendations and briefings based on warranty requirements and service agreements.
• Diagnose errors or technical problems and determine proper solutions, in collaboration with Engineering.
• Produce detailed service reports.
• Teach customers how to use equipment properly.
• Build positive and professional relationships with customers.
• When not traveling, assist the mechanical and electrical assembly teams with the assembly of AeroGo product.
• Make travel arrangements according to company policies.
• Promote a positive work environment by modeling AeroGo core values.
• Other job duties as assigned.

QUALIFICATIONS:

• Previous, significant mechanical and electrical assembly experience.
• Good problem resolution and analytical skills.
• Strong interpersonal skills; written and verbal communication skills.
• Basic computer skills to perform electronic diagnostics.
• Ability to use a wide variety of hand and power tools.
• Mathematical skills including the calculation of percentages, area, circumference, volume, and conversions of Units of Measure and Weights.
• Possesses an understanding of PLC controllers, and how they are used in systems.
• Capable of reading & understanding electrical schematics, pneumatic diagrams, and cable diagrams.
• Experience with pneumatics, hydraulics, or mechanical systems highly desirable.
• Ability to handle multiple priorities and meet deadlines.
• Ability to be self-directed, requiring minimal supervision.
• Willingness to travel up to 50% of the time.
• Ability to collaborate and work effectively across departments while building trusting relationships and positively influencing others.

Travel

This position requires 80% travel by car and plane. This includes overnight stays in the United States and occasionally international travel. Passport is required. Employee must meet TSA requirements to fly and be insurable to drive employee’s own vehicle and rental cars.

COMPENSATION & BENEFITS

This an hourly, non-exempt position with a starting pay range between $35.00 - $43.00 per hour, depending on experience.

Excellent benefits include medical (HSA and preferred plan options), dental, vision, 401(k) matching, Employee Assistance Program, and referral bonus. Paid holidays and PTO plan (includes vacation and sick time).

APPLICATION INSTRUCTIONS

Please tell us a little bit about yourself by submitting your resume and taking our two surveys by clicking the link: https://assessment.predictiveindex.com/bo/8DPY/FieldServiceTechnician

The first survey will take you 3-5 minutes. It is not a test. It is a survey. There are no right or wrong answers, just be easy about it and don’t overthink. The second survey is 12 minutes timed. No one completes it. Again, just be easy about it. You’ll get your results instantly. Thank you for your interest in AeroGo!

Commitment to Diversity & Inclusion

AeroGo Inc. is an equal opportunity employer committed to promoting diversity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate in employment on the basis of race, color, weight, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, parental status, military service, or other non-merit factor.

If you are excited about this opportunity but do not meet every qualification, we still encourage you to apply.

Background Check

All positions are required to successfully complete a background check. This position requires travel to customer sites with security clearance requirements.

Physical Requirements

The position requires working in a factory environment which may include hot, cold, or noisy conditions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Also required is the ability to sit and stand for prolonged periods of time, to lift up to 50lbs, climb ladders and stairs, open filing cabinets and bend or stand on a stool, as necessary. Must be able to walk extended distances over uneven ground while wearing proper PPE.

Job Type: Full-time

Pay: $35.00 - $43.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Extended hours
• Monday to Friday
• Overtime
• Weekends as needed

Work setting:

• Warehouse

People with a criminal record are encouraged to apply

Experience:

• Programmable logic controllers: 5 years (Preferred)
• Mechanic: 5 years (Required)

Ability to Commute:

• Tukwila, WA (Required)

Ability to Relocate:

• Tukwila, WA: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road