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About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.
With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.
We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.
It's about each person bringing skills and passion to a challenging and constantly changing world. About the role This position is responsible for assisting Department Manager / Supervisor, Applications Engineering and Customer Service departments in responding to technical customer needs.
The role will be the primary contact for answering basic and complex technical customer questions and recommending solutions relative to Leviton products.
This position works under moderate supervision, and participates in special projects as directed by management. Responsibilities Responds to all technical inquiries on Leviton product lines via all media channels(i.
e. telephone, email, chat, and / or web) as directed by management Communicates problems and needs of the customer / caller to other functions within the organization.
s quality program Maintain support programs and databases as directed by management Coordinate with the Supervisor / Manager on daily emails Additional duties as assigned by management Additional Responsibilities for NS : Involvement in Applications Engineering special projects to include but not limited to : maintenance of EZ Cross System, create bill of materials based upon customer request, assist in customer configuration for made to order products Qualifications Excellent communication oral and written, Interpersonal skills Excellent technical problem solving skills Experience with residential lighting, automation, control, audio / video, telecommunications, and / or data communications highly preferred Sense of ownership, sound judgment in analyzing and recommending solutions Fluent in Spanish a plus Education & Experience Associates degree from an accredited institution preferred Minimum 3 years customer service and / or product support experience required Experience in technically related industry preferred Familiarity with appropriate industry standards A dditional experience for NS : Experience in Audio Visual systems installation and design a plus Travel 5% or less What We Offer Comprehensive benefits include : Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off For more information about benefits, please go to : https : / / careers.
leviton.com / benefits Leviton is an EEO / AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The future looks brighter than ever.
Join our team now! #IND, #LI-BE1, #MON Pay Range $50.000-$55.000 per year
Excellent communication oral and written, Interpersonal skills Excellent technical problem solving skills Experience with residential lighting, automation, control, audio / video, telecommunications, and / or data communications highly preferred Sense of ownership, sound judgment in analyzing and recommending solutions Fluent in Spanish a plus
Responds to all technical inquiries on Leviton product lines via all media channels(i.e. telephone, email, chat, and / or web) as directed by management Communicates problems and needs of the customer / caller to other functions within the organization.
s quality program Maintain support programs and databases as directed by management Coordinate with the Supervisor / Manager on daily emails Additional duties as assigned by management Additional Responsibilities for NS : Involvement in Applications Engineering special projects to include but not limited to : maintenance of EZ Cross System, create bill of materials based upon customer request, assist in customer configuration for made to order products
Last updated : 2024-05-29
Full Time
Durable Manufacturing
$44k-56k (estimate)
05/17/2024
08/29/2024
50 - 100
$5M - $10M
Durable Manufacturing
The job skills required for Technical service representative include Customer Service, Problem Solving, Installation, Product Support, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical service representative positions, which can be used as a reference in future career path planning. As a Technical service representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical service representative. You can explore the career advancement for a Technical service representative below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
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Have a clear escalation pathway.
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Ability to use positive language.
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Consider a professional certification.
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Create a Service Catalog Template.
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Step 3: View the best colleges and universities for Technical Service Representative.