7 Jobs in Troy, OH
Jobot is Hiring a Technical Support Engineer Near Troy, OH
Job details
Experience working at a leading battery & chargers manufacturer!This Jobot Job is hosted by Mary Shimell
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Salary $50,000 - $70,000 per year
A Bit About UsWe are a supplier of industrial battery chargers and power conversion equipment, our company serves businesses across North America. We import battery charging equipment from Sweden, Finland, and Italy, completing the customization process according to our customers' specifications at our facility in Troy, Ohio.
Offering top-tier, energy-efficient battery charging solutions, we cater to the material handling industry's motive power equipment needs. Whether it's lift trucks, floor cleaning equipment, or other applications, we provide the power solutions you require!
Join us as we continue to grow our engineering team as our Technical Support Specialist!
Why join us?Medical insurance
Vision insurance
Dental insurance
401(k)
Paid maternity leave
Paid paternity leave
Job DetailsJob Title Technical Support Specialist
OverviewAs a Technical Support Specialist, you will play a pivotal role in ensuring the seamless operation of our entire product range, including batteries, battery chargers, and software-based solutions such as remote monitoring portals. Your expertise will be essential in providing top-notch technical support to our customer base in the United States and, as part of the global support team, to our international customers from time to time by employing a blend of soft-/hardware troubleshooting skills and entrepreneurial mindset to drive customer satisfaction and product excellence.
Key Responsibilities
- Provide technical support across the entire product range via phone, email, and chat, focusing on resolving customer issues efficiently and effectively.
- Conduct troubleshooting and repair of electronic equipment in our workshop and on-site at customer locations in the United States and, occasionally, internationally, leveraging your expertise in software-based diagnostics and hardware repair.
- Collaborate with internal stakeholders, including production, quality, and application departments, to deliver comprehensive support solutions tailored to meet their specific needs.
- Document all completed work meticulously in our case management system to ensure accurate tracking and reporting of support activities.
- Actively participate in development projects as a dedicated service and support representative, offering valuable insights and feedback to enhance product performance and customer experience.
- Technical education in electricity/electronics, ideally complemented by university-level qualifications or equivalent hands-on experience in the field.
- Proven track record in troubleshooting and repairing electronic and electrical equipment, with a strong preference for experience in CAN-controlled power regulation, battery charging/control, and integration within diverse vehicle environments.
- Proficiency in network and IP communications, including remote support protocols such as Telnet, SSH, and TeamViewer, demonstrating your ability to diagnose and resolve software-related issues remotely.
- Additional experience with high-current/voltage applications, cloud-based services, and portals will be highly valued, showcasing your versatility and adaptability in navigating evolving technological landscapes.
This role offers a unique opportunity to combine your technical expertise with entrepreneurial flair, contributing directly to the success of innovative products that are revolutionizing the industry. You will be part of a dynamic team driven by passion and dedication, where your contributions will be recognized and valued. Join us in making the electrification of the industry a reality, and making a meaningful impact on the world.
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Job Summary
Full Time
$50k-62k (estimate)
05/24/2024
07/05/2024
jobot.com
IRVINE, CA
200 - 500
2014
Private
TIM MURPHY
$50M - $200M
Related Companies
About Jobot
Jobot is a California-based recruiting and staffing firm that provides experienced recruiters for businesses.
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Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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