2 Jobs in Troy, NY
Sunrise Systems is Hiring a Technical Support Near Troy, NY
Job ID: 24-02171
Contract Duration: 9 months
Job Location: Troy, NY 12180
Position Type: Hourly contract (W2 only)
Note: This is 100% onsite.
Job Description
- 2-3 years of technical support experience is required.
- Experience with asset retrieval, ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the accuracy of the CMDB.
- Experience in ticket processing, stock evaluation, vending machine stocking, equipment pick up and storage and other ITAM duties.
- Ensures client specific Service Level Agreements are met.
- Ensure incident and request tickets are updated accordingly within the ticketing system.
- Experience with Microsoft Outlook, teams, Word and Excel.
- Strong customer service skills preferred.
- Requires teamwork, ability to work independently, clear communication both verbally and written.
- Maintains a high degree of professionalism in actions, demeanor and dress.
Sunrise Systems Inc.
Desk: (732) 272 - 0315
Email: liza.m@sunrisesys.com | URL: www.sunrisesys.com
Job Summary
Full Time
$48k-63k (estimate)
05/26/2024
06/14/2024
sunrisesystems.com
PEMBROKE, MA
50 - 100
Private
HENRY C APPLETON
$5M - $10M
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The job skills required for Technical Support include Technical Support, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
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