Overview

Population Health Improvement Partners (Improvement Partners) (improvepartners.org) was founded in 2009 in North Carolina with a simple purpose: help public health organizations and multi-sector partnerships build their capacity to continuously improve and ensure measurably better health. We have expanded statewide and nationally and have grown our reputation as sought-after experts in improvement and implementation science, who are knowledgeable and easy to work with thought-partners, coaches, and expert advisors. We seek to improve health on a massive scale and enhance the ability of health organizations to address health equity, ultimately changing the world. Improvement Partners is a problem-solving partner, working for a healthier tomorrow and delivering expertise that is adaptable and achieves outstanding results.

Improvement Partners has evolved into a nonprofit consulting practice with deep improvement science and project management expertise, addressing systems-level change in the population health space, and partnering with groups with specific domain expertise in key sub-sectors of population health that have the infrastructure to manage work with very large clients and complex multi-stakeholder collaborations.

Improvement Partners has experienced strong national expansion in the last nine years, including work that has broadened to include hospitals, health systems, federal government-based projects and a greater share of new work emerging outside of North Carolina. Improvement Partners has the benefit of 501c3 charitable status through its fiscal sponsor organization of TSNE (tsne.org). The organization operates as an independently directed nonprofit led by co-executive directors and advisory board under a mutual fiscal sponsorship agreement.

Responsibilities

Join our dedicated team as a Program Coordinator and become a driving force behind our efforts to improve health outcomes! As an integral member of our collaborative team, you will play a crucial role in ensuring the seamless operation of day-to-day activities and events within our health improvement projects. With a keen focus on meeting deadlines and upholding high-quality standards, you'll work closely with the team to execute project tasks in alignment with established plans and timelines. Your responsibilities will span a diverse range of tasks, including but not limited to organizing meetings and events, fostering effective communication with project stakeholders, and assisting in the preparation of essential project materials. You will also play a pivotal role in our data collection efforts, contributing to the development and administration of surveys, assessments, and data collection tools, while monitoring project data to inform decision-making.

Additionally, you will have the opportunity to lend your creative touch to our content creation efforts, where you'll be involved in editing and formatting newsletters, website updates, funder reports, and other project documents.

This position will support several programs focused on improving health outcomes within North Carolina and across the country. Reporting to a Program Director, the Program Coordinator will operate under the direction of assigned project leads. This position is grant funded; ongoing employment is contingent upon funding availability.

If you are passionate about making a meaningful impact in the field of health improvement and possess strong organizational, communication, and data management skills, we invite you to join us in our mission to create healthier communities.

Essential Functions

Program Coordination & Logistics

• Coordinate and manage the logistical aspects of program activities, including scheduling in-person and virtual meetings and events.
• Serve as a primary point of contact for program stakeholders, ensuring clear communication and timely dissemination of information. 
• Document meeting minutes, action items, and project updates, facilitating effective follow-up and accountability. 
• Maintain organized records of program documentation, files, and resources, optimizing accessibility for team members and participants. 
• Monitor project timelines and milestones, proactively identifying and addressing any potential challenges or delays with the project team.

Support Content Development/Communications

• Assist program leads in the planning and delivery of meaningful in-person and/or virtual meetings, including providing audio/visual support.
• Support the development of program materials and ensure adherence to brand standards.
• Ensure all digital content is up to date, secure, and accessible by appropriate audiences; maintain permissions on all program related content.
• Contribute to the planning and execution of promotional activities to raise awareness of program activities using various communication channels, including newsletters, social media, and website updates.

Data Collection 

• Support data collection efforts by assisting in the development and administration of surveys, assessments, and data collection tools.
• Collect, compile, and organize qualitative and quantitative data from various sources to support program evaluation and reporting. 
• Monitor essential project metrics, ensuring accurate tracking of progress and outcomes. 
• Use data to identify areas for improvement in work processes and programs.

Organizational Leadership and Administration

• Commit to centering equity in our work and demonstrate a willingness to invest in personal equity growth. 
• Participate on improvement teams, with a willingness to continuously improve internal processes so we can more efficiently and effectively serve our participants and communities.
• Support the organization in communications, marketing, and social media. 
• Support Co-Executive Directors in coordinating logistics for organizational meetings (e.g., Advisory Board meetings, strategic planning retreats). 
• Assist with other duties as assigned.

Qualifications

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

• Bachelor’s degree preferred
• Minimum two (2) years direct experience in project role, preferably in a public health, healthcare, or non-profit setting
• Strong interest and commitment to advancing health equity
• Critical thinker with strong situational awareness and problem-solving abilities
• Excellent interpersonal skills and customer service
• Track record of successfully working with diverse teams across all levels of management
• Excellent written and oral communication skills; ability to clearly communicate needs
• Excellent planning and time management skills with proficiency in prioritizing issues and coordinating across multiple projects simultaneously
• Advanced proficiency in remote work platforms (e.g., Zoom, Teams) and in MS Excel, MS Word, MS Power Point, Survey Monkey and WordPress
• Ability to be creative and innovative
• Motivated life-long learner with willingness to learn new skills

Physical Demands/Work Environment

The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is required to:

• Handle, or feel objects, tools or controls;
• Reach; traverse; sit (usually for longer periods of time); occasionally ascend/descend; and position self (to) move;
• Occasionally lift and/or move up to 25 pounds;
• Job is not subject to significant occupational or environmental hazards;
• Likelihood of personal injury would be relatively slight;
• Environmental and work hazards are not present to a measurable degree.

Compensation and Benefits

Location: Work will be primarily performed remote with the ability to travel periodically to the Raleigh-Durham region and potentially other areas in North Carolina and nationally based on programatic needs. Schedule is Monday through Friday; the candidate should be willing and able to work during regular business hours on Eastern time.

Compensation: The starting hourly rate for this position is $24.62- $26.67/hour and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and ability to accrue up to 487.5 hours of health leave time for benefited staff.
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost Guardian Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid 403b plan through TIAA.
• ...and more!

TSNE/Population Health Improvement Partners (Improvement Partners) strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual’s performance and job qualifications. TSNE/Population Health Improvement Partners (Improvement Partners) prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE/Population Health Improvement Partners (Improvement Partners) celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE/Population Health Improvement Partners (Improvement Partners)'s EEO statement extends to volunteers, interns, contractors, vendors, and clients.