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PositionSummary:
Thedesktop support analyst is responsible for providing technical assistance andsupport related to computer systems, hardware, and software. The positionrequires experience in Windows, MS-Office, Office 365, basic networking, andend-user support for both local and remote employees. CompTIA or Microsoftcertifications are preferred although not required.
PrimaryResponsibilities:
Initial point of contact for those seeking technical assistance in person, phone, or e-mail.
Perform remote troubleshooting through diagnostic techniques and pertinent questioning.
Provide tech support for user problems relating to hardware and software issues.
Diagnose and repair reported problems, which includes documentation of all pertinent end user information and nature of problem or issue.
Resolve technical problems related to LAN, WAN and other connectivity systems.
Train computer users on common daily tasks to help with their usage.
Install, modify, and repair computer hardware and software.
Follow-up on open issues and projects to ensure they have been resolved.
Record events and problems and their resolution in logs.
Test fixes to ensure problems have been resolved.
Liaison between end user experience and IT team.
Assist with internal physical moves, PC, telephone etc.
Other duties as assigned.
Full Time
Investment Management
$59k-73k (estimate)
10/11/2022
07/02/2024
berwind.com
PHILADELPHIA, PA
100 - 200
1980
$10M - $50M
Investment Management
Berwind is a private investment management company with a distinguished history and a bias towards action.
The job skills required for Desktop Support Analyst include Troubleshooting, Analysis, SQL, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.