At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive.

We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact.

In fact, 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months.

If you share our commitment to these values and want to join a team that lives them every day, Root Center might be the perfect fit for you

Starting Rate : $20.00

Position Summary

The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.

Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter.

Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times.

Additional administrative duties as outlined in Position Responsibilities and Expectations.

Minimum Qualification Requirements

A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience.

Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations.

Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment.

Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software.

Strong organizational skills and attention to detail.

Position Responsibilities and Expectations

• Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept. / person, retrieves messages, distributes voice mail messages and faxes to appropriate staff
• Check-in desk duties : Verify patient information and direct patient to staff member according to instructions indicated in "Hold" message;
• performing BAC's, obtaining patients signature on lab slips; label specimens as required; instruct patient to provide U / A (and supervise when required);
• reading temperature of U / A's, accepting U / A's, placing patients in medicating queue (pressing F12),preparing U / A's for transport to Lab;
• processing instant U / A's and entering results in patients' medical record; providing missing information on ADL lab slip and returning to lab for processing;
• re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly;

maintaining inventory of ADL supplies and ordering accordingly

• Administrative / Billing duties : Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes;
• photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information;

processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.

participating in clinical staff meetings; taking minutes at staff

meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts;

updates lobby boards; process late letters on a timely basis; performs any other clerical / secretarial or technical duties as directed.

• Reports : daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor.

COMPENSATION & BENEFITS

For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including :

Work Life Balance- Flexibility : Great work life balance with clinics closed on Sundays. No current on-call responsibilities.

Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more!

• Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan.
• Voluntary Vision Insurance
• Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery
• Short-Term Disability - 100% paid by Root Center for Advanced Recovery
• 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment.
• $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences.
• Annual bonus eligible based on agency performance
• Root Center has approved sites for the following NHSC Loan Repayment Programs : The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program.

EEO Statement :

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin;

nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.

Last updated : 2024-05-30