2 Jobs in Tehachapi, CA
Race Communications is Hiring a Support Manager Near Tehachapi, CA
Reports to: Director of Customer Support
Location: Tehachapi or Remote
Employment type: Full-time
FLSA: Exempt
About Us:Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
What You’ll do:
- Management of the daily operations for the Customer Service Team, including Level 1 and Level 2 customer support, LNP provisioning, and customer billing
- Leads, motivates, and coaches a diverse team of customer focused associates in a multi-cultural, dynamic environment
- Builds a customer-centric culture where employees are motivated to provide an excellent customer experience
- Monitors the call center and ticket metrics daily, weekly, and monthly to identify business trends
- Sets the support associate work expectations and strives to foster employee growth within the company
- Ensures the support department leads have the necessary tools in place to be successful
- Works with the Director of Customer Support to maintain the company’s vision
- Attends cross-departmental meetings to drive support initiatives and always improve the customer experience.
- Creates and manages the support departments schedule to ensure proper call center staffing
- Manages the documentation & revisions of support troubleshooting processes to ensure all associates are kept up to speed.
- Work with the IT and Development teams to upgrade and expand our CRM and IVR systems as needed to improve reliability, capabilities, and metric reporting
- Foster a continuous improvement philosophy that focuses on providing value to our customers in a competitive environment
- High school diploma or GED required
- 2 years managing a customer service and/or call center department, preferably within the Telecommunications industry
- Excellent analytical skills to build and identify call center/ticket reporting.
- Ability to work in a team-oriented management environment while having an entrepreneurial attitude
- Ability to manage a multi-cultural, diverse team that can deal with customers, sometimes under difficult conditions, in a very fast paced, customer focused manner
- Ability to develop and grow client relationships
- Ability to make decisions and conduct courageous conversations
- Ability to work in multi-cultural, underserved areas and with diverse community-based agencies
- Excellent verbal and written communication skills
- Exceptional organizational and interpersonal skills
- Knowledge of the geography of the cities and counties serviced by Race Communications is preferred.
- 100% premium paid for medical, dental, vision, and life for all our employees!
- An excellent 401 (k) with 100% Employer-matched up to 4%
- Working to bridge the digital divide between rural and urban areas, providing much-needed services to those who don't have access to reliable internet
- Working for a company that appreciates its employees; every member of the Race team is a part of a collaborative family.
Job Summary
Full Time
$113k-143k (estimate)
05/27/2023
06/21/2024
race.com
COLORADO SPRINGS, CO
100 - 200
1994
Private
CHRISTIAN MANIBOG
$10M - $50M
Related Companies
About Race Communications
Race is a telecommunication firm that offers internet and call plans for business and residential customers.
The job skills required for Support Manager include Customer Service, Troubleshooting, Customer Support, Initiative, Written Communication, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Manager job description and responsibilities
Business Support Managers oversee the day-to-day operation of a business.
03/16/2022: Longview, TX
Support managers handle the management of all financial elements of the organization.
03/01/2022: Fresno, CA
Providing analysis, support & advice to colleagues across the organisation.
04/06/2022: Lowell, MA
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
03/25/2022: Fargo, ND
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
01/20/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Manager jobs
Share the organization's vision for the future.
01/30/2022: Portland, OR
Establish clear performance expectations.
01/20/2022: Columbus, OH
Develop a culture that retains great people.
03/22/2022: Everett, WA
Allow customers to supply feedback.
03/31/2022: Boulder, CO
Use customer service as a stepping stone to promotion.
04/13/2022: Green Bay, WI
Step 3: View the best colleges and universities for Support Manager.
Similar Jobs
Popular Articles
