Bilingual- English & Spanish REQUIRED .

We are looking for an experienced Insurance Customer Service Representative / Account & Benefits Specialist to connect with our clients.

Someone who is self-motivated with an ability to manage multiple priorities and deadlines. In this role, you will be responsible for answering customer inquiries, dealing with the day-to-day activities of our client requests, and providing potential customers with detailed information about our products.

To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills.

Responsabilites

• Answering calls and responding to customer inquiries with professional etiquette.
• First point of contact for employees with questions on benefits
• Accessing customer accounts and policy schedules.
• Enroll / terminate benefit coverage for new hires / terminations
• Coordinate with COBRA administrator to ensure appropriate continuation coverage and billing
• Work with carriers to ensure all information is complete and accurate (address missing information, enrollment / term information, etc.)
• Providing customers with detailed information about policies and products.
• Forward customers to sales agents when a policy needs to be initiated or upgraded.
• Problem-Solving Capabilities
• Managing and helping maintain our internal database.
• Help maintain Maxwell and Employee Navigator

Requirements :

• Spanish Bilingual
• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Proficient in MS Office (Word, Outlook, Excel)
• High-level typing skills.
• Ability to explain detailed policy concepts in a simple way.
• Education : High school or equivalent
• Experience : Customer service : 2 years, or Insurance : 1 year (Preferred)

Preferred Qualifications

• Associate degree in related field, but experience and / or other training / licenses may be substituted for the education if applicable
• 3 years of prior customer service experience

Schedule : Monday to Friday, Ability to commute / relocate : Fort Lauderdale, FL 33309

Our work environment includes :

• On-the-job training
• Growth opportunities
• Casual work attire

Job Type : Full-time

Pay : $40,000.00 - $50,000.00 per year

Schedule :

Monday to Friday

Language :

Spanish (Required)

Ability to Relocate :

Fort Lauderdale, FL 33309 : Relocate before starting work (Required)

Work Location : In person

Additional information :

Remote Job : Fully in-person

Employment type : Full-time

Last updated : 2024-05-03