Parts Sales Representative Job Summary

We are seeking a Parts Sales Representative to serve as the primary point of contact for incoming and outgoing customer communication related to parts sales.

They gather information, troubleshoot to identify customer needs, and fill orders efficiently and effectively while providing outstanding customer service support.

Parts Sales Representative Responsibilities

• Responds to incoming customer requests quickly and efficiently
• Follows up as necessary, within expected timelines (by the next business day)
• Diagnoses and troubleshoots customer issues over the phone and via email as needed to identify parts needed
• Builds quotes parts sales and communicates to Customers as quickly as possible
• Recommends and refers customers to other departments as needed
• Prioritizes Customer Requests based on customer status and their mission and size and complexity of their request
• Escalates Customer concerns to the appropriate party quickly and sensitively
• Uses software tools to track performance within the department to ensure parts sales goals are met, identifies challenges, recommends solutions
• Populates and updates database of frequently purchased parts for customers to expedite quoting and processing of transactions
• Works to maximize / enhance parts sales
• Upsells to customers to maximize their future mission readiness and parts sales revenue
• Stays up to date on new products and services, communicates to customers to enhance the customer experience and sales within the parts department
• Maintains positive relationships with vendors, suppliers, contractors, and industry partners
• Pro-actively communicates challenges or concerns with customers when parts quotes or shipments are delayed or unable to be filled as agreed to

Parts Sales Representative Position Requirements

• Customer service skills demonstrates patience and understanding, is knowledgeable and professional in all communications with customers
• Adapt to prioritize tasks and customer requests
• Communicates clearly, timely, effectively and proactively verbally and in writing with external and internal customers and suppliers.
• Problem-solving and resourcefulness
• Ability to identify and diagnose customer needs, often with limited information, resulting in positive outcome and a sale
• Proficient in Office, Sales / Customer Service software, and databases. Able to populate information and produce basic reports
• Ability to stay organized and focused able and willing capture / document information vs relying on Tribal Knowledge or manual processes.
• Time Management Managing one's own time to always remain actively productive
• High School Diploma (GED / High School Equivalence Certificate)
• Understanding of logistics and parts distribution timelines, challenges, and opportunities
• Sales experience-preferably parts saleswith a proven track record of meeting revenue goals while providing outstanding customer service
• Intermediate computer skills, including Microsoft Office and Sales / Parts Management software systems
• 3 years of parts sales experience preferred

LI-DNI