2 Jobs in Sunrise, FL
Enhance Health is Hiring a Help Desk Analyst Near Sunrise, FL
Enhance Health is a rapidly growing Health Insurance Agency poised for explosive growth through the creation of meaningful insurance conversations. As a startup- your talents and vision can make a real impact on the company's future. You'll make tangible contributions to the success of our organization, which is already backed by one of the world's biggest private equity firms, and a team who's eager for your unique and valuable perspective.
We are seeking a highly motivated and skilled Help Desk professional to join our team. The ideal candidate will have excellent problem-solving skills, LAN knowledge, and strong verbal communication skills. The Help Desk professional will be responsible for providing technical support to end-users, troubleshooting issues, and resolving problems in a timely and efficient manner.
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Assist with system administration tasks
- Provide support for operating systems, including Windows and UNIX
- Ensure customer satisfaction by providing high-quality customer service
- Document and track all support requests and resolutions
- Strong problem-solving skills
- ZanDesk
- LAN knowledge
- Excellent verbal communication skills
- Phone skills
- Customer service experience
- Quality focus
- PC proficiency
- System administration experience
- UNIX system administration experience
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Job Summary
Full Time
$57k-72k (estimate)
06/09/2024
07/07/2024
The job skills required for Help Desk Analyst include Help Desk, Troubleshooting, Customer Service, Technical Support, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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