Job Summary :

Divides time between achieving local sales goals and assisting with all aspects related to the management of group sales while adhering to the traditional values that Dutchman Hospitality Group upholds in speech, appearance, and conduct.

Ensures the best possible guest experience is achieved by maintaining the highest standard of service.

Essential Duties :

• Smiles and makes eye contact with guests / fellow staff members.
• Relates in a friendly professional manner to guests and fellow staff members.
• Works with local business owners / manager to educate them of our products.
• Targets and converts prospects through education of our services and ability to benefit guests.
• Finds and develops prospects through networking, referrals, cold calling.
• Maintains a strong presence in the community while fostering relationships with business owners.
• Attend local community events, participate in FAM’s, and attend tourism Chamber / CVB meetings.
• Meets sales requirements determined in conjunction with Sales Manager and OST General Manager.
• Develops potential new leads and follows up regularly.
• Effectively / Positively communicates information regarding production.
• Primary responsibility is to increase ticket sales for theater while promoting overall Company.
• Maintains current database of contacts and sales leads.
• Coordinates database and sales leads with Group Sales Manager to avoid duplication.
• Provides additional leads to Call Center Supervisor for staff to follow up.
• Meets bi-weekly with Group Sales manager to provide updates.
• Meets weekly with Sales Manager to provide updates.
• Fields incoming inquires with Box Office Manager.
• Coordinates contracts and maintains an open line of communication with Box Office Manager.
• Works closely with Group Sales Manager, Marketing Manager and OST Sales Manager / GM regarding promotions.
• Assists with the welcoming and seating coordination of groups.
• Emcees concert performances as needed.
• Additional duties as required.

Required Skills :

Excellent verbal and written communication skills. Proficiency in math. Ability to comprehend and execute instructions from clients and management.

Good understanding of proper phone / email etiquette.Good public speaking skills.

• A desire to serve guests and to exceed their expectations.
• Moderate local travel required / reliable personal transportation a must
• Independent, Self-Motivated, Responsible
• Strong organizational and time-management skills
• Ability to communicate effectively

Working Conditions :

Must be available some nights and weekends.

Use of own vehicle required with mileage paid while on sales calls.

This position is expected to stand for prolonged periods; lift and carry up to 20 pounds; climb stairs; crouch, stoop and bend over;

repeatedly rise to a standing position upon a guest’s entrance into the lobby; and, accurately hear, record, and deliver messages in person, by phone and email, in environments of high volume.

Last updated : 2024-05-22