job summary : Responsibilities :

Responsibilities :

The Customer Service Manager is responsible for managing and maintaining the customer service department for all areas relating to customer service and support.

Leading and motivating the Customer Service Team to ensure they are giving the best customer service possible. This position will manage customer service personnel, monitoring daily, weekly, and monthly customer service and support activities.

This position will be responsible for collaborating on, creating, implementing and maintaining standard procedures and updates as they apply to the customer service department for continued efficiencies and superb care.

DUTIES AND RESPONSIBILITIES

Determines customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices;

analyzing information and applications.

• Supporting Senior Customer Service Rep with RMA process; handle full process as needed based on work load and staffing requirements.
• Monitor and follow up on rush orders and special request through purchasing and production. Maintain portal login and passwords, as well as any portal training needed.
• Courtesy communication with customers by telephone, and email as routine follow up. Initiation of routing services of business with customers and conducting surveys to get customer feedbacks.
• Analyze and review forecasts and stocking levels with Senior CS Rep; if Senior CS Rep foresees an issue, partner with both the customer and senior management to be proactive.

Skills : Follow-up, Active Listening, Telephone Etiquette, Adapting to Change, ERP, CRM, Customer support, Organization, CUSTOMER ORDERS / SALES, Decision Making, Problem Solving, Customer Service, Excel Pivot Tables, RMA Process, Return Material Authorization, Order Processing, Data Analysis Experience : Manager5 year(s)

responsibilities :

The Customer Service Manager is responsible for managing and maintaining the customer service department for all areas relating to customer service and support.

Leading and motivating the Customer Service Team to ensure they are giving the best customer service possible. This position will manage customer service personnel, monitoring daily, weekly, and monthly customer service and support activities.

This position will be responsible for collaborating on, creating, implementing and maintaining standard procedures and updates as they apply to the customer service department for continued efficiencies and superb care.

DUTIES AND RESPONSIBILITIES

Determines customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices;

analyzing information and applications.

• Supporting Senior Customer Service Rep with RMA process; handle full process as needed based on work load and staffing requirements.
• Monitor and follow up on rush orders and special request through purchasing and production. Maintain portal login and passwords, as well as any portal training needed.
• Courtesy communication with customers by telephone, and email as routine follow up. Initiation of routing services of business with customers and conducting surveys to get customer feedbacks.
• Analyze and review forecasts and stocking levels with Senior CS Rep; if Senior CS Rep foresees an issue, partner with both the customer and senior management to be proactive.

The essential functions of this role include :

working up to 5 hrs of overtime per week

qualifications : Experience

Experience

• Manager
• 5 years

Education

• Bachelors (required)
skills :
• Follow-up
• Follow-up
• Active Listening
• Telephone Etiquette
• Adapting to Change
• Customer support
• Organization
• CUSTOMER ORDERS / SALES
• Decision Making
• Problem Solving
• Customer Service
• Excel Pivot Tables
• RMA Process (2 years of experience is required)
• Return Material Authorization
• Order Processing (2 years of experience is required)
• Data Analysis
2 hours ago