11 Jobs in Stratford, CT
Sikorsky Credit Union is Hiring a Member Solutions Specialist-(Call Center Rep) Near Stratford, CT
If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.
Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.
General SummaryThe Member Solutions Specialist is responsible for offering solutions to members by phone, email, chat, and secure message. The Member Solutions Specialist utilizes technology to help members with account inquiries, maintenance, account issues, or concerns, ensuring all interactions are positive service experiences. The Member Solutions Specialist works under the direction of the Member Solutions Supervisor exercising limited independent judgment and decision making and requires moderate supervision.
Key Essential Responsibilities:
- Provides exceptional and professional verbal and written communication skills to ensure member satisfaction.
- Accurately processes transactions for members. Research member inquiries according to departmental guidelines and procedures to ensure a comprehensive response is provided.
- Utilizes in-depth knowledge to assist members with online banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved.
- Utilizes technology to educate members on Credit Union products and solutions based on the member’s specific needs.
- Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the credit union’s core values of Service, Teamwork, Integrity and Responsibility.
- Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
- Ensures adherence to company policies and procedures and banking/credit union regulations.
- Performs additional duties as required.
- High school diploma or equivalent required. Some college coursework in a business-related discipline preferred.
- Minimum of 1 year of customer service experience in a financial institution or bank is preferred.
- Knowledge of state and federal regulatory compliance requirements.
- Excellent communication, interpersonal, customer service, analytical and organizational skills with keen attention to detail.
- Familiarity with Microsoft Office.
Job Summary
Full Time
$38k-48k (estimate)
06/02/2024
06/27/2024
sikorskycu.org
Stratford, CT
100 - 200
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The job skills required for Member Solutions Specialist-(Call Center Rep) include Customer Service, Written Communication, Teamwork, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Solutions Specialist-(Call Center Rep). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Solutions Specialist-(Call Center Rep). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Solutions Specialist-(Call Center Rep) positions, which can be used as a reference in future career path planning. As a Member Solutions Specialist-(Call Center Rep), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Solutions Specialist-(Call Center Rep). You can explore the career advancement for a Member Solutions Specialist-(Call Center Rep) below and select your interested title to get hiring information.
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