Summary

The Client Associate (CA) provides overall administrative and operational client service support to Financial Advisors. As an integral position for Finteris Wealth Management, the CA will ensure: client appointment preparation is complete; action items and follow-up reminders are timely and thoroughly addressed. The Client Associate (CA) is responsible for providing an unforgettable first impression to prospective clients and serves as an ongoing positive and efficient client service resource.

Essential Duties & Responsibilities

• Responsible for ensuring all client needs are promptly and accurately addressed; serve as front office support to include welcoming clients and visitors to the office; politely and professionally answer telephone calls
• Responsible for accurately answering initial questions from prospective or new clients.
• Review and respond to all electronic correspondence; promptly address issues and concerns with professionalism and attention to resolution
• Provide exceptional customer service through positive client interaction; exceed the client’s overall expectations of customer service
• Responsible for all new account setups, ensuring all documentation is filled out correctly, and proactively address and follow-through on client service requests
• Create and accurately process ACH’s, distributions and money transfers, journal entries, and any other legal docs as needed
• Establish and maintain client files to meet regulatory and compliance requirements, create and produce reports and databases for maintaining files and record keeping
• Create and close accounts; complete client registrations and proactively address and follow-through on client service requests
• Answer non-advice-related client service issues by utilizing available resources, to include but not limited to, internal resources and the home office

While this job description is an accurate listing of activities, duties or responsibilities it is not all inclusive. Duties, responsibilities, and activities may change at any time, without notice.

Desired Qualifications

• Bachelor or Associates degree preferred; completed college coursework in conjunction with work experience will also be considered
• Brokerage industry experience preferred
• Willingness and ability to obtain FINRA licenses to include but not limited to Series 7, 66, and/or 63 to support professional growth

Desired Traits

• Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions
• Excellent oral, written and interpersonal communication skills; well-spoken both on the phone and in person; exudes a courteous, friendly, and professional demeanor
• Outstanding planning and organizational skills, efficient multi-tasker, effective follow-up, deadline focused; detail oriented and demonstrates a commitment to accuracy by delivering high quality work
• Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
• Energetic, eager to learn, team player, willing to cooperate; self-motivated with ability to work both independently and under direction
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment; adapts to change in the work environment, manages competing demands and multiple interruptions
• Intermediate to advanced level computer skills. Ability and willingness to learn and effectively utilize new technologies as requested and required

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Springfield, MO 65810 (Required)

Work Location: In person