Role: Service Coordinator I

Department: Service Delivery

Reporting Manager: Territory Manager

Job Summary: As a Service Coordinator I, you will play a key role in supporting the efficient delivery of services within our organization. You will work closely with service providers, clients, and other team members to ensure the seamless execution of services and the satisfaction of our clients. This position offers an excellent opportunity to learn and grow in the field of service coordination!

Now offering Sign-on and Referral bonuses!

Responsibilities:

• Maintain regular communication with clients to understand their needs and preferences
• Address client inquiries and concerns in a professional and timely manner
• Ensure all service appointments are efficiently organized, documented, and communicated to relevant parties
• Prepare and conduct follow-up for past workflows and ensure service requests are fully prepared for billing purposes
• Maintain accurate records of service requests, appointments, and client interactions
• Generate reports and update databases as needed
• Monitor dispatch workflow to process incoming work orders
• Communicate service requests to the appropriate service providers or technicians
• Gather client feedback and report on service performance
• Collaborate with team members to find solutions to issues as they arise
• Work closely with colleagues, including service providers, to ensure a smooth workflow
• Participate in team meetings and contribute to process improvement discussions

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor’s is a plus)
• Strong communication and interpersonal skills
• Organizational skills and attention to detail
• Ability to multitask and manage time effectively
• Proficiency in using basic computer applications (e.g., MS Office, email)
• A customer-centric approach and a drive to provide excellent service
• Willingness to learn and adapt to new systems and processes
• Team player with a positive attitude