Front Desk Receptionist:

Responsibilties:

• The receptionist shall help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner.

• At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone.

• Check in patients; consistently and courteously verifies and obtains required demographic information.

• Collect co-payment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained;

• Ensure patient completes appropriate paperwork including but not limited to Intake and IDs; Accurately enters patient demographic information in EHR system.

• All aspects of the checkout process are completed accurately and timely, and in a friendly manner.

• Follow protocols established for EHR for scanning/filing documents.

• Monitor general office supply inventory and equipment.

• Receive and directs all communication courteously and consistently and according to HIPAA guidelines and office policy.

• Schedule appointments as per office protocol.

• Answer, screen and forward incoming calls

• Protect patients' rights by maintaining confidentiality of personal and financial information.

• Maintain operations by following policies and procedures and reporting needed changes.

• Light cleaning and daily upkeep of the office

The ideal candidate must have excellent communication skills and must be able to work in a fast paced environment and multi-task.

Bilingual: English and Spanish Preferred

Must be able to work evenings until 9pm