7 Jobs in Somerset, NJ
eTeam is Hiring a Customer Support Technician Near Somerset, NJ
Essential Duties And Responsibilities
- Manage applicable device installation across all functions for the customer. Activities may include:
- Working directly with the customer to set appropriate expectations for a successful and positive customer experience.
- Provide ongoing communications across both Client & customer.
- Provide necessary training to customers who will use the devices described above.
- Resolve issues and risks which arise during installations.
- Provides consultation to the customer to assist them in understanding the most effective way to install and use the device.
- Works collaboratively with the customer and other Client team members to meet objectives, milestones and project timelines.
- Adheres to all training and installation procedures to provide a consistent customer experience.
- Completes installations and revisits within time requirements established by management.
- Completes validation of the device per established procedures.
- Documents installation and training activities in accordance to policies and procedures.
- Maintains schedules for remote upgrades, training, shipping, & installation/implementation of medical devices
- Performs other duties as required.
- Proven experience operating in clinical/pharmacy environments with varying levels of clinicians.
- Ability to exercise independent judgment and rely heavily on critical thinking skills.
- Must be able to understand and identify issues quickly and be able to predict needs and trends.
- Strong project leadership skills with ability to manage multiple projects, establish processes and handle competing interests.
- Must have excellent oral and written communication skills as well as excellent presentation skills with ability to conduct presentations comfortably to large groups at clinical and executive level.
- Must have good computer skills with a working knowledge of MS Operating Systems and the MS Office Suite of Applications.
- A general understanding of networking and computer software is required. IT background is a plus.
- Knowledge of SQL, Windows OS and network environments preferred.
- Minimum 5 years relevant project leader experience
- Bachelor’s Degree or equivalent preferred.
- Clinical/Pharmacy background preferred.
- Three to five years of experience installing medical products desired.
Job Summary
Full Time
IT Outsourcing & Consulting
$40k-49k (estimate)
06/02/2024
06/28/2024
eteaminc.com
SOUTH PLAINFIELD, NJ
500 - 1,000
1999
Private
BIPIN TAHKUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About eTeam
eTeam provides industry-specific, SOW-based services, and global contingent workforce managementsolutions.
The job skills required for Customer Support Technician include Installation, Customer Support, Written Communication, Leadership, Operating System, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Technician positions, which can be used as a reference in future career path planning. As a Customer Support Technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Technician. You can explore the career advancement for a Customer Support Technician below and select your interested title to get hiring information.
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