1 Job in Sneedville, TN
ALLIED DISPATCH SOLUTIONS is Hiring a Customer Solutions Specialist Near Sneedville, TN
We’re seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). This team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!
We also provide opportunities for career advancement with proven skills.
A Great Candidate For This Position
- Maintains a positive attitude and ability to work well with others.
- Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively.
- Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member.
- Enjoys working in a fast-paced environment while maintaining a professional attitude.
- Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace.
- Takes pleasure in helping people when their day is unexpectedly disrupted.
- Possesses emotional resilience and the ability to handle upset members in a calm, professional manner.
- Answer inbound member calls.
- Ask essential questions to understand each member’s unique situation.
- Navigate computer program, input information to locate each member, and identify nearby service providers.
- Accurately collect and perform data entry of all required member/provider information.
- Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service.
- Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support.
- Consistently meet company standards and specified goals as assigned by management on a regular basis.
- Maintain confidentiality of account information.
- Escalate any issues that may arise to management.
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook.
- You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
- Inbound Calls Only - No Cold Calls, No Sales, No Collections!
- Paid training no experience required!
- Performance-based incentives
- Sign-on & Referral Bonuses Available
- Flexible work environment with work from home opportunities available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and Vision plans
Job Summary
Full Time
Consumer Services
$47k-64k (estimate)
05/07/2023
06/23/2024
allieddispatch.com
JOHNSON CITY, TN
50 - 100
2014
SCOTT IIBERTORE
$10M - $50M
Consumer Services
Related Companies
About ALLIED DISPATCH SOLUTIONS
Allied Dispatch Solutions is one of North America's largest Roadside Assistance companies. We are fully staffed 24/7 with three languages; English, Spanish, and French. We have three contact centers located in the United States. Allied made a significant investment to fully acquire Dominion Automobile Association (DAA). This allows us to better serve you, your customers, and members by creating a single international solution across the United States and Canada. A variety of our partners include; OEMs, wireless carriers, insurance companies, financial institutions, retail networks, and auto de ...
alerships. We are focused on driving results and are committed to our partners and members. We build our partnerships on trust. Setting us apart from our competition, we have a transparent approach that allows our partners to fully understand every aspect of the member experience. Our commitment to excellence and innovation has enabled us to become North Americas fastest growing Roadside Assistance Company. Our best in class technology is built with an "uber-like" platform which provides our partners, members, and service providers with flexibility and real-time visibility. The consistency and live results of our seamless infrastructure gives us an advantage in the Roadside Assistance industry. We are confident in our ability to make significant contributions to our partners and add value to their brand. If you are looking for a partner who can improve your Roadside Assistance program, then Allied Dispatch Solutions is an excellent choice. We are continuously growing. If you have an upcoming bid opportunity, we would like to be included. Please feel free to reach out to our Procurement Team. greg.matherson@allieddispatch.com or ashley.taylor@allieddispatch.com
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The job skills required for Customer Solutions Specialist include Planning, Customer Solutions, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Solutions Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Solutions Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Solutions Specialist positions, which can be used as a reference in future career path planning. As a Customer Solutions Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Specialist. You can explore the career advancement for a Customer Solutions Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Solutions Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Solutions Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Solutions Specialist jobs
Measure and analyse customer feedback.
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Build trust through relationships with clients and other stakeholders.
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Understand customer experience needs.
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Offer what customers really want.
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Step 3: View the best colleges and universities for Customer Solutions Specialist.
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