POSITION PURPOSE:
This position is responsible for the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.

DUTIES AND RESPONSIBILITIES:

• Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes:

Ensuring that all customer complaints and damage claims are documented and appropriately resolved
Prepare and submit administrative reports in a timely manner.
Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures.
Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks

• Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes:

Receive and properly secure remitter certificate inventory
Process remitter transactions - debit, credit, voids and refunds
Provides training on station remitter program - including how to use the remitter application and payment processing terminal

• Provide for manpower needs of the station by leading and managing staff members. This includes:

Creating a working environment that generates high employee morale and productivity
Scheduling, assigning, and directing work to meet performance standards and contract requirements
Selecting, coaching, training, and managing performance of team.
Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
Conducting new hire and annual performance reviews in established timeframes

• Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines
• Maintain compliance to all quality assurance standards and associated procedures
• Travel to other stations to provide management and staffing support as needed

KNOWLEDGE AND SKILLS:

• Ability to learn and understand the function of selected emissions control devices
• Ability to work independently
• Good communication skills, both written and verbal
• Excellent interpersonal, time management and teambuilding skills
• Commitment to providing outstanding customer service and satisfaction
• Proficient in the use of Microsoft Word, Excel, and Outlook
• Able to stoop, bend, and reach
• Able to work in extreme weather conditions

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.
• Previous vehicle inspection experience is preferred
• Valid driver's license and good driving record